Kevin Graham
Martinsburg,WV
Summary
Dedicated and results-oriented customer service professional with over 4 years of experience in providing exceptional support and assistance to clientele. Seeking to leverage strong communication skills, problem-solving abilities, and a passion to helping others. Eager to contribute to a team-driven environment where I can utilize my expertise to enhance my work performance with your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Arc of Washington
12.2023 - 03.2024
- Provided direct care and support to individuals with intellectual and developmental disabilities in residential settings
- Assisted with medication administration and documented of medication administered on Medication Administration Records (MAR)
- Collaborated with cliental to address needs and ensure continuity of care
- Fostered supportive and inclusive environment by promoting social interaction, community engagement and recreational activities
Housekeeping
Groves Cleaning
11.2023 - 01.2024
- Cleaned assigned areas for large, contracted companies, performed various housekeeping duties like mopping, trash removal, and dusting to ensure tidy and hygienic work environment
- Abide by safety protocols and used cleaning equipment and chemical products safely and effectively
Brand Ambassador
Clearly Promotions
01.2020 - 01.2023
- Represented companies by promoting their products at various events
- Engaging with customers in a friendly and professional manner to communicate offered products
- Demonstrated usage of offered products with hands-on experience
- Assisted with setting up and dismantling events displayed
- Provided active listening to ensure customers' needs were met when they addressed their concerns
- Collaborated with the marketing team to develop promotional materials and strategies to increase brand visibility and customer engagement.
Sales Associate
Tri-State Exxon
01.2022 - 08.2022
- Processed transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit card, and other payment methods
- Maintained clean and organized store environment, including restocking shelves, arranging displays, and performing inventory checks
- Utilized effective sales techniques such as upselling and cross-selling to maximize sales opportunities and achieve revenue targets.
Traffic Controller
Wright Traffic Control
11.2020 - 06.2021
- Implemented traffic control plans and protocols to regulate vehicular and pedestrian traffic in construction zones, special events, and other high-traffic areas
- Directed movement of vehicles and pedestrians using hand signals, signs, and communication devices to ensure safe and orderly flow of traffic
- Monitored traffic conditions and adjusted control measures as needed to prevent congestion and maintain safety.
Construction Laborer
Sub-Contractor
03.2019 - 10.2019
- Assisted with site preparation by clearing debris, digging trenches, and setting up temporary structures as needed
- Participated in demolition activities, including breaking down structures, removing materials, and disposing of waste in accordance with safety protocols
- Operated construction equipment such as forklifts, skid-steer loaders, and power tools under supervision and following safety guidelines.
Education
High School Diploma -
Kings Christian Academy
Callaway, MD05.2012
Skills
- Marketing
- Shipping and Receiving
- Sales
- Problem Solving
- Strategic Thinking
- Strong interpersonal and communication skills
- Documentation and Record-keeping
- Medication Administration
- Care Plan Management
Certification
- Forklift Operator
- CPR/First Aid/AED
- Maryland Department of Health Certification for DSP
Timeline
Direct Support Professional
The Arc of Washington
12.2023 - 03.2024
Housekeeping
Groves Cleaning
11.2023 - 01.2024
Sales Associate
Tri-State Exxon
01.2022 - 08.2022
Traffic Controller
Wright Traffic Control
11.2020 - 06.2021
Brand Ambassador
Clearly Promotions
01.2020 - 01.2023
Construction Laborer
Sub-Contractor
03.2019 - 10.2019
High School Diploma -
Kings Christian Academy
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