Kevin Grant
Hewitt
Summary
Dynamic professional with extensive experience at Signpost, excelling in team leadership and customer service. Proven ability to enhance team performance through effective training and organization. Skilled in Salesforce and adept at problem-solving, I consistently drive results and foster strong client relationships. Committed to achieving metrics and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Live Receptionist Coach
Signpost
Hewitt
02.2025 - 07.2025
- I Managed a team of 15 Live Receptionist.
- Scheduled appointments and maintained calendars for staff members.
- Handled incoming and outgoing mail, ensuring timely distribution.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- I Ensureed my team met all metrics for their jobs. Held additional training when needed to get agents to meet their metrics.
Live Receptionist
Signpost
Hewitt
12.2023 - 02.2025
- Managed multi-line phone system and routed calls efficiently.
- Handled incoming mail and distributed correspondence promptly.
- Created a welcoming environment through professional customer service interactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Deboning line Associate
Wayne-Sanderson Farm
01.2024 - 11.2024
- Tasked with aligning product to be processed.
- Operated production line equipment for efficient poultry processing.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet daily production goals.
- Followed standard operating procedures for equipment setup and operation.
- Adhered to strict hygiene practices throughout the production process.
Sales Development Representative
GenerationIX Technologies
01.2022 - 01.2023
- Tasked with using tools such as Hubspot, LinkedIn/SalesNavigator, Apollo, and ZoomInfo to prospect for new leads.
- Maintained a consistent 100 outbound calls per day to drive new business interest pushing past gatekeepers and overturning objections to get to the needs of their company and inform decision makers of the benefits of working with GenerationIX Technologies.
Sales Development Representative
EBQ
01.2021 - 01.2023
- Assigned to different companies as an SDR specialist.
- Working different industries from Healthcare to SaaS companies.
- Learned how to qualify decision makers and prospect for new companies outside of provided leads.
- Maintained a Salesforce and Hubspot CRM to track progress and new information pertaining to a prospective new client.
- Tracked competed meetings with weekly progress reports listing industry standards and new market trends.
Education
Highschool -
Marcus Edwards Highschool
Flower Mound, TX01.2011
High School Diploma -
Tarrant County Community College
Hurst Tx Skills
- Time Management
- Organization
- Customer service
- Attention to detail
- Adaptability
- Customer/Client relations
- Detail Oriented
- Prospecting
- Communication
- Problem Solving
- Computer Skills
- Teamwork
- Active listening
- Salesforce
- Hubspot
- Apollo
- SalesNavigator
- ZoomInfo
- Data entry
- Team collaboration
- CRM software
Timeline
Live Receptionist Coach
Signpost
02.2025 - 07.2025
Deboning line Associate
Wayne-Sanderson Farm
01.2024 - 11.2024
Live Receptionist
Signpost
12.2023 - 02.2025
Sales Development Representative
GenerationIX Technologies
01.2022 - 01.2023
Sales Development Representative
EBQ
01.2021 - 01.2023
Highschool -
Marcus Edwards Highschool
High School Diploma -
Tarrant County Community College
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