Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kevin Guzman

San Jacinto,CA

Summary

Dynamic Operations Manager with a proven track record at Under Armour, excelling in team leadership and operational efficiency. Enhanced departmental revenue by 64% through strategic merchandising and exceptional customer service. Skilled in KPI tracking and staff training, fostering a culture of accountability and high performance among a team of over 40 associates.

Overview

5
5
years of professional experience

Work History

Operations Manager

Under Armour
01.2024 - 05.2025
  • Managed day-to-day store operations, including inventory control, shipment processing, and visual merchandising.
  • Supervised and trained a team of sales associates to ensure performance goals were consistently met.
  • Collaborated with corporate and regional leadership to execute promotional and operational initiatives.
  • Streamlined backroom process, improving efficiency and reducing stock discrepancies.
  • Managed a team of over 40 associates.
  • Facilitated training sessions to enhance team skills and operational knowledge.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.


Footwear Team Lead

Under Armour
01.2023 - 01.2024
  • Led the footwear department, overseeing product presentation, stock levels, and sales performance.
  • Turned a 1.1 million department into a 1.8 million department.
  • Trained team members on product knowledge, fitting and upselling techniques.
  • Achieved departmental sales goals through strong merchandising strategies and customer engagement.
  • Analyzed sales trends to inform merchandising strategies, aligning stock with customer demand.
  • Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
  • Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
  • Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
  • Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
  • Participated actively in store-wide meetings to share insights into footwear sales performance metrics as well as suggest ideas for boosting overall profitability.

Sales Associate

Under Armour
08.2020 - 01.2023
  • Delivered exceptional customer service while consistently meeting and exceeding personal sales targets.
  • Maintained in-depth knowledge of Under Armour products and provide expert recommendations.
  • Supported store operations including restocking. floor set changes, and register operations.
  • Recognized for dependability, teamwork, and initiative - leading and promotions.
  • Processed sales transactions accurately using point-of-sale systems, ensuring a seamless checkout experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Mountain View High School
San Jacinto, CA
04-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • POS
  • RFID
  • Cash handling
  • Staff management
  • Staff training
  • Forecasting
  • Floor sets
  • KPI tracking

Accomplishments

  • Earned the “Employee of The Month” Award in 2023 for exceeding sales goals.
  • Improved footwear department revenue from 1.1 million to 1.8 million, 64% increase in one year.


Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Operations Manager

Under Armour
01.2024 - 05.2025

Footwear Team Lead

Under Armour
01.2023 - 01.2024

Sales Associate

Under Armour
08.2020 - 01.2023

High School Diploma -

Mountain View High School

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