Kevin Hamilton
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Medical Instrumentation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Barber
The Mobile Barber
03.2000 - Current
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered 10+ telephone calls and scheduled appointments for clients.
- Managed business customer service, responding to requests and concerns promptly.
- Distributed business cards outside of salon to generate new business.
Sterile Processing Technician
Adventist Health System
11.2019 - 11.2022
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
Customer Service Representative
Dicks Sporing Goods
09.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Effectively communicated with customers about account changes, new golf products or services and potential equipment upgrades
Sterile Processing Technician
Alta Bates Medical Center
04.2015 - 02.2018
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Documented patient charges for use of supplies and procedure trays
Sterile Processing Technician
Surgical Staffing Inc.
03.2013 - 02.2018
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
Education
No Degree - Medical Instrumentation
California Pacific International College
03.2012
No Degree - Hairstyling
Moler Barber College
03.2000
GED -
Robertson Adult School
03.1995
Skills
- Call Documentation
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Educational Opportunities
- Customer Service and Assistance
- Answering Customer Questions
Timeline
Customer Service Representative
Dicks Sporing Goods
09.2021 - 08.2022
Sterile Processing Technician
Adventist Health System
11.2019 - 11.2022
Sterile Processing Technician
Alta Bates Medical Center
04.2015 - 02.2018
Sterile Processing Technician
Surgical Staffing Inc.
03.2013 - 02.2018
Barber
The Mobile Barber
03.2000 - Current
No Degree - Medical Instrumentation
California Pacific International College
No Degree - Hairstyling
Moler Barber College
GED -
Robertson Adult School
golf
Love teaching and playing Golf with my clients. Golf is like life you will never master it but you can always practice to get as close to perfect as possible.
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