Summary
Overview
Work History
Education
Skills
Timeline
WSET level 1
Server

Kevin Heck

Scappoose,OR

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Vino Veritas. Expert in wine and beer knowledge, enhancing guest experiences through personalized recommendations. Proven ability to streamline operations and foster strong relationships, contributing to increased customer satisfaction and sales. Strong work ethic and cash handling expertise ensure efficient service delivery.

Overview

20
20
years of professional experience

Work History

Server

Vino Veritas
10.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cellar Manager

Willamette Wine Storage
10.2017 - 10.2024
  • Conducted regular inspections of the cellar to ensure cleanliness and adherence to industry standards.
  • Enhanced cellar operations by maintaining optimal temperature and humidity levels for various types of wines.
  • Increased overall customer satisfaction with expert knowledge of wine pairings and recommendations based on guest preferences.
  • Provided exceptional customer service, addressing inquiries about specific wines or wineries with in-depth knowledge and expertise.
  • Developed strong relationships with vendors, ensuring timely delivery and cost-effective purchasing decisions.
  • Streamlined inventory control procedures, reducing spoilage rates and minimizing waste.
  • Managed all aspects of wine shipping logistics, ensuring timely deliveries while adhering to legal regulations surrounding alcohol transportation across state lines.

Crew Member

Trader Joe's
06.2005 - 12.2017
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling Wine/Beer items and promoting special offers.

Education

Skyward Christian School
Sunland, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Exceptional Wine and Beer knowledge

Timeline

Server

Vino Veritas
10.2024 - 06.2025

Cellar Manager

Willamette Wine Storage
10.2017 - 10.2024

Crew Member

Trader Joe's
06.2005 - 12.2017

Skyward Christian School

WSET level 1

Graduate of comprehensive wine, beer and spirits pairing.

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Kevin Heck