Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Henderson

Matteson

Summary

Proven track record in enhancing customer experiences and loyalty, notably at Dollar Tree Plus, by leveraging exceptional customer service and problem-solving skills. Demonstrated ability to thrive in high-stress situations, improving operational efficiency and teamwork. Achieved significant improvements in merchandise management and customer satisfaction.

Overview

46
46
years of professional experience

Work History

Sales Associate

Dollar Tree Plus
11.2022 - 06.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Lawn Care Technician

Kev's Lawn Service
05.1988 - 10.2019
  • Developed lasting customer relationships and grew network over time.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.

Loading Dock Worker

K & R Delivery
04.1978 - 12.2003
  • Operated various types of warehouse equipment, such as forklifts and pallet jacks, resulting in timely completion of tasks.
  • Adapted quickly to changing priorities or challenges within the workspace, demonstrating flexibility and resilience under pressure.
  • Reduced cargo loading times with proper palletization and material handling techniques.
  • Maintained clean and organized work areas, contributing to a safer working environment.

Education

High School Diploma -

Dwight D. Eisenhower
Blue Island, IL
06.1975

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength

Timeline

Sales Associate

Dollar Tree Plus
11.2022 - 06.2024

Lawn Care Technician

Kev's Lawn Service
05.1988 - 10.2019

Loading Dock Worker

K & R Delivery
04.1978 - 12.2003

High School Diploma -

Dwight D. Eisenhower

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Kevin Henderson