Kevin Henderson
Johnson City,TN
Summary
I am seeking a position that will allow me to use existing skill sets, as well as learn new methods, to further my competence and contribution in this profession.
Overview
12
12
years of professional experience
Work History
Network Maintenance Technician
Comcast
Johnson City, TN
09.2024 - Current
- Maintained network infrastructure and equipment for optimal performance.
- Diagnosed and resolved network issues swiftly and effectively.
- Collaborated with teams to implement system upgrades and enhancements.
- Performed regular maintenance on active devices such as nodes, amps, power supplies, and other devices in the our plant.
COM TECH IV XHS
Comcast
09.2016 - Current
- Install Xfinity entertainment systems, regular cable systems, networking systems, digital voice systems and security systems
- Able to troubleshoot issues with existing Comcast equipment
- Give customers brief tutorials of their new equipment
- Able to communicate with customers while onsite to facilitate the installation and troubleshooting process
- Exhibited excellent customer responsiveness and received high marks on surveys
- Successfully completed technician training course provided by Comcast after being hired
PRODUCT TECHICIAN/DRIVER
Aaron’s Sales and Lease
06.2015 - 11.2019
- Driving long distances
- Preparing and packing orders for customers
- Customer service
- Delivery and retrieval of furniture from customer’s residences
TEAM LEAD
Rite Aid
11.2013 - 10.2016
- Cashier
- Packing and loading products; lifting and carrying heavy items
- Merchandising and inventory responsibilities
- Customer service
Education
Bachelor’s - Criminal Justice
Atlanta Technical College
Atlanta, GA05-2025
College Preparatory Diploma -
Frederick Douglass High School
Atlanta, GA05.2008
Skills
- Exceptional time management
- Organizational skills
- Ability to work under pressure
- Time-sensitive deadlines
- Skilled at using new technology
- Computer software programs
References
Available upon request
Timeline
Network Maintenance Technician
Comcast
09.2024 - Current
COM TECH IV XHS
Comcast
09.2016 - Current
PRODUCT TECHICIAN/DRIVER
Aaron’s Sales and Lease
06.2015 - 11.2019
TEAM LEAD
Rite Aid
11.2013 - 10.2016
Bachelor’s - Criminal Justice
Atlanta Technical College
College Preparatory Diploma -
Frederick Douglass High School