Summary
Overview
Work History
Education
Skills
Fishing, Hunting, and Sports with my two Sons.
Timeline
Generic

Timothy Palmer

Fort Myers,FL

Summary

Accomplished Network Maintenance Technician with a proven track record at Comcast, enhancing team productivity by training junior technicians in network troubleshooting and maintenance. Skilled in time management and renowned for exceptional problem-solving abilities and teamwork, consistently exceeding performance metrics without compromising safety or quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Network Maintenance Technician

Comcast
09.2022 - Current
  • Trained junior technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
  • Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues in our Plant.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.

Service Technician

Comcast
10.2011 - 09.2022
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
05.2007

Skills

  • LAN and WAN Management
  • Router Configuration
  • Network Troubleshooting
  • Remote Support
  • Cable Management
  • Mobile Device Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Reliability
  • Problem-solving aptitude

Fishing, Hunting, and Sports with my two Sons.

when im not at work im spending my free time with my family doing things outdoors. we seem to have something going every weekend with sports but we enjoy fishing and hunting when we are able to get some free time.

Timeline

Network Maintenance Technician

Comcast
09.2022 - Current

Service Technician

Comcast
10.2011 - 09.2022

High School Diploma -

Riverdale High School

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Timothy Palmer