Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Hernandez Perez

Dallas

Summary

Versatile Assistant Manager with a proven track record at Discount Tire, excelling in operations management and customer service. Skilled in fostering team leadership and enhancing customer satisfaction through effective problem-solving. Achieved significant improvements in service delivery and staff development, demonstrating a keen ability for decision-making and conflict resolution.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Discount Tire
08.2024 - Current
  • Managed daily operations to ensure alignment with performance targets, quality standards and service level agreements.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted routine inventory checks to confirm stock levels, identify discrepancies, and forecast future requirements.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted synergy within the team by facilitating seamless communication.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Service Coordinator

Discount Tire
06.2021 - 08.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.

BOH Team Member

Chic-Fil-A
02.2021 - 06.2021
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.

Pizza Maker

Pizza Patrón
08.2020 - 02.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Education

High School Diploma - Biomedical Sciences

Harmony Science Academy
Dallas, TX
05.2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Operations management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Discount Tire
08.2024 - Current

Service Coordinator

Discount Tire
06.2021 - 08.2024

BOH Team Member

Chic-Fil-A
02.2021 - 06.2021

Pizza Maker

Pizza Patrón
08.2020 - 02.2021

High School Diploma - Biomedical Sciences

Harmony Science Academy

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Kevin Hernandez Perez