Kevin Higgins

Ive worked over many jobs over these past years and have great expiece.I'm a Fast learner and well trained. I can learn something easy than most and do what needs to be done , can multi-taskand keep up and looking for good paying for a hard working man.

• Assisted chef with planning easy but elegant appetizers to spark customer interest.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• managed with over 300 peoples usually or more on the daily at the cafe and when i was a barista i was all by myself and its got up to waiting in life like at starbucks

• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
• Kept product inventory stocked during times of customer congestion and high demand.
• Handled OLTP systems, payment processing, cash change and issuing of receipt.
• Performed QA assessment of final product prior to delivery.
• Addressed specific customer questions and requests, fielding to manager issues outside of scope.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Maintained regular and consistent attendance and punctuality.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils and seating areas daily.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Complied with standards for merchandising, stocking and storing product.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Controlled line and crowd with quick, efficient service.
• Promoted additional items with beverages, increasing store sales.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prioritized drink requests while managing interruptions.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Prepared eye-catching, creative latte art to please customers.
• Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Assisted warehouse staff with tasks during downtime
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Delivered, set up and installed equipment in customer homes.
• Evaluated products for damage prior to drop-off and documented reasons for returns.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
• Fostered positive working relationships with regular customers.
• Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Adhered to safe lifting techniques to avoid injuries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• these strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".