KEVIN HOPE
Technical Support Specialist – Telecom/Network
Maybrook,New York
Summary
Results-driven Telecommunications and Network Support Specialist with extensive experience in designing, installing, and maintaining enterprise network and communication systems. Skilled in configuring and supporting switches, routers, wireless access points, IP PBX, unified communications, and security systems including CCTV, Smart alarm Systems, and access control. Adept at managing LAN and wireless network deployments for diverse environments such as resorts, hotels, offices, and warehouses. Proven expertise in troubleshooting using ticketing systems, delivering remote support, and ensuring SLA compliance. Experienced in vendor management, budgeting, and leading technical teams to achieve operational excellence and cost-effective project delivery.
Overview
16
16
years of professional experience
Work History
Technical Operations Manager
VISION TECH SECURITY SYSTEMS AND COMMUNICATIONS
01.2016 - 06.2025
- Installed, configured, and provided ongoing support for managed/unmanaged switches, routers, and enterprise-grade wireless access points, ensuring high network availability and performance.
- Designed, implemented, and optimized indoor/outdoor wireless networks for diverse environments including resorts, hotels, convention centers, offices, and warehouses.
- Engineered, monitored, and maintained LAN infrastructure for small-to-medium enterprises, improving uptime and operational efficiency.
- Configured and supported IP PBX and unified communications systems, enhancing enterprise voice/data integration.
- Installed and maintained enterprise security systems including CCTV, video management platforms, smart alarms, and access control solutions.
- Utilized trouble ticketing and fault management systems to efficiently diagnose and resolve technical issues within SLA requirements.
- Delivered remote technical assistance using TeamViewer and AnyDesk, minimizing downtime and on-site visits.
- Managed vendor selection, procurement, and deployment of telecom/network hardware to ensure cost-effectiveness and performance.
- Prepared and oversaw annual operating and capital expenditure budgets, aligning investments with organizational goals.
- Supervised technical staff, providing guidance, training, and oversight to ensure adherence to safety, quality, and productivity standards.
Chief Technology Officer Network Services
BELIZE TELEMEDIA LIMITED
01.2009 - 01.2015
- Led and managed nationwide mobile, internet & data, PSTN, and transmission networks ensuring reliable and high-quality telecommunications services
- Oversaw operations of key national networks, including GSM 1900/850, AMPS, PSTN, Optical SDH, and CDMA 450, ensuring optimal performance and availability.
- Directed preventive maintenance programs for mobile, internet & data, transmission, PSTN, and value-added systems, reducing downtime and extending equipment life.
- Ensured rapid and cost-effective resolution of system and network failures, maintaining service continuity and meeting SLA targets.
- Developed and executed annual training and development plans to enhance technical expertise across departments within Network Services.
- Prepared and presented annual operating and capital expenditure budgets aligning investments with strategic objectives.
Education
M.Sc. Degree - Management Information Systems
Nova Southeastern University
Fort Lauderdale, FL01.2002
Bachelors of Arts Degree - Business Administration
University of Belize
Belize01.1995
Skills
Structured Network Wiring
Wireless networking
LAN Design & Implementation
Managed & Unmanaged Switches
IP / PBX Implementation & Support
Technical Operations Management
Customer support
Network troubleshooting
Vendor Selection & Evaluation
Smart Alarm Systems
Access Control Systems
CCTV Design & Implementation
Video Management Systems
Access Control Systems
CCTV Design & Implementation
Video Management Systems
Accomplishments
- Design & Implementation of IP/PBX Solutions for Enterprise
- Design and Implementation of LAN for Enterprise
- Design and Implementation of Wireless Solutions for Enterprise
- Design and implemented CCTV Solutions for Enterprise
- Design and Implemented Access Control Solution for Enterprise
- Chief Technology Office for Belize Telemedia Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Timeline
Technical Operations Manager
VISION TECH SECURITY SYSTEMS AND COMMUNICATIONS
01.2016 - 06.2025
Chief Technology Officer Network Services
BELIZE TELEMEDIA LIMITED
01.2009 - 01.2015
M.Sc. Degree - Management Information Systems
Nova Southeastern University
Bachelors of Arts Degree - Business Administration
University of Belize