Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hosfard

Morganton,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seeking to leverage proven sales expertise and customer relations skills to contribute to a dynamic team.

Overview

8
8
years of professional experience

Work History

Sales Representative

Jetson TV and Appliance
10.2020 - Current
  • Excel in customer relations by providing personalized service and addressing customer inquiries effectively
  • Demonstrated extensive product knowledge, enabling informed recommendations and boosting sales
  • Successfully turned around negative customer experiences, converting them into positive outcomes
  • Achieved consistent annual sales exceeding one million dollars annually.
  • Trained and mentored new sales representatives
  • Retained excellent client satisfaction ratings through outstanding service delivery

Salesperson

Badcock Home Furniture
09.2019 - 10.2020
  • Interacted with customers to understand their needs and preferences,leading to increased sales
  • Managed payments from clients and maintained accurate financialtransactions
  • Proactively contacted open-to-buy clients, resulting in increased sales opportunities
  • Maintained, cleaned and organized sales station while ensuring efficient client product knowledge.
  • Worked to build relationships with customers and built potential for additional sales
  • Engaged customers in social conversations to create pleasant and easy shopping experience

Retail Sales Associate

Advance Auto Parts
02.2016 - 09.2019
  • Demonstrated exceptional upselling skills, consistently increasing average transaction values
  • Assumed assistant manager responsibilities, overseeing store opening and closing procedures
  • Consistently selected for prestigious special training assignments due to exemplary performance
  • Built strong customer relationships through engaging conversations that translated into sales.
  • Greeted customers and helped with product questions, selections, and purchases
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Maintained clean sales floor and straightened and faced merchandise

Education

High School Diploma -

Indian River State College
Ft. Pierce, FL
10.2014

Skills

  • Proficient in sales techniques and customer relations
  • Exceptional product knowledge across multiple industries
  • Effective communication and upselling skills
  • Problem-solving and conflict resolution abilities
  • Time management and organization
  • Retention strategies

Timeline

Sales Representative

Jetson TV and Appliance
10.2020 - Current

Salesperson

Badcock Home Furniture
09.2019 - 10.2020

Retail Sales Associate

Advance Auto Parts
02.2016 - 09.2019

High School Diploma -

Indian River State College

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Kevin Hosfard