Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kevin Hyland

General Manager
Palm Beach,FL

Summary

Results-driven, customer-focused, visionary-thinking Retail Manager with over 20 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Sales Manager

RumbleOn/GotSpeed
West Palm Beach, FL
06.2022 - Current
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Real Estate Sales Agent

Corcoran Group
Palm Beach , FL
10.2021 - Current
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Compared, researched and appraised properties.
  • Staged and prepared homes and properties for clients before arrival.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Communicated with clients to understand property needs and preferences.
  • Coordinated appointments to show marketed properties.

Automotive General Manager

Devan Infiniti Of Fairfield
Fairfield, CT
09.2009 - 07.2021
  • Displayed financial responsibility through P&L management Increased revenues by 85%.
  • Managed all day to day aspects of Award of Excellence winning Infiniti dealership.
  • Supervised team of approximately 30 in sales, service and parts departments. Including 4 department managers.
  • Interviewed, hired, trained and promoted employees and management to support operations and company growth.
  • Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
  • Utilized factory sales reports, analyzed information and monitored trends to identify opportunities.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Mentored new sales associates to contribute to store's positive culture.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
  • Submitted reports to dealer principal to aid in business decision-making and planning.
  • Spoke with many service and sales customers each day making sure their experience was perfect.
  • Oversaw wholesale division, including buying and selling through Manheim, OVE, and Nissan RPM.

Sales Consultant/Sales Manager

Devan Infiniti Of Fairfield
Fairfield , CT
08.2000 - 09.2009
  • Closed between 15-25 sales per month as consultant. Industry average at that time was 10-12.
  • Customer service index always above dealership and factory set levels.
  • Promoted to assistant sales manager in less than 2 years.
  • Worked with sales consultants to meet and exceed monthly and quarterly goals.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Held weekly meetings with sales department to identify techniques to overcome sales obstacles.

Education

Bachelor of Arts - Marketing

Hofstra University
Hempstead, NY
08.1995 - 12.1999

Skills

    Teamwork

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Timeline

Sales Manager

RumbleOn/GotSpeed
06.2022 - Current

Real Estate Sales Agent

Corcoran Group
10.2021 - Current

Automotive General Manager

Devan Infiniti Of Fairfield
09.2009 - 07.2021

Sales Consultant/Sales Manager

Devan Infiniti Of Fairfield
08.2000 - 09.2009

Bachelor of Arts - Marketing

Hofstra University
08.1995 - 12.1999

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Kevin HylandGeneral Manager