Summary
Work History
Education
Skills
Timeline
Hi, I’m

KEVIN JACKSON

Mesquite,NV
KEVIN  JACKSON

Summary

Dynamic professional with a proven track record, adept at conflict resolution and active listening. Recognized for consistently exceeding performance metrics and fostering positive relationships. Skilled in creative problem solving, contributing to a supportive and effective environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

ESS

Substitute Teacher
10.2024 - Current

Job overview

  • Implemented lesson plans provided by the class teacher to maintain student education.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Republic Services

Customer Service Representative
06.2022 - 01.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

TTEC

Customer Service Representative
10.2019 - 05.2022

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

New York University
New York, NY

Graduate Certificate from Film And Video Production

University Overview

Florida Agricultural And Mechanical University
Tallahassee, FL

Bachelor Of Science from Psychology

University Overview

Skills

  • Adaptable
  • Attention to detail
  • Active listening
  • Strong oral and written communication
  • Conflict resolution
  • Teaching life skills
  • Critical thinking
  • Creative problem solving

Timeline

Substitute Teacher
ESS
10.2024 - Current
Customer Service Representative
Republic Services
06.2022 - 01.2024
Customer Service Representative
TTEC
10.2019 - 05.2022
New York University
Graduate Certificate from Film And Video Production
Florida Agricultural And Mechanical University
Bachelor Of Science from Psychology
KEVIN JACKSON