Kevin Jalonen
Summary
Self-motivated, dependable employee with proven leadership, organizational and issue resolution skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Results-oriented Support Manager offering 18 years experience in field. History of implementing successful improvements to department and leading changes by example.
Overview
30
30
years of professional experience
Work History
Mining Support Manager
Road Machinery & Supplies
09.2005 - Current
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Technical Support Specialist
Road Machinery & Supplies
09.2005 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Heavy Equipment Manager
Road Machinery & Supplies
09.2005 - Current
- Increased organizational efficiency by working with the mine to foster timely project completion.
- This also included scheduling, dispatching mechanics, and estimating work to be performed.
Mining Parts Planner
Road Machinery & Supplies
09.2005 - Current
- Coordinated with customers, parts department and vendors, schedules and timelines for scheduled repairs.
Heavy Equipment Parts Specialist
Road Machinery & Supplies
09.2005 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Automotive Parts Manager
Iron Trail Motors
09.1993 - 09.2005
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control.
Marine Technician
Duane's Marine
09.1993 - 09.2005
- Completed diagnosis and repairs of marine engines and boats.
Education
High School Diploma -
Virginia Roosevelt High School
Virginia, MN05.1984
Skills
- Team Development
- Maintaining Clean Work Areas
- Safety orientated
- Technical Support
- Team Goals
- Problem-Solving Ability
- Code Compliance
- Mechanical Expertise
- Predictive and Preventive Maintenance
- Technical Documentation Interpretation
Timeline
Mining Support Manager
Road Machinery & Supplies
09.2005 - Current
Technical Support Specialist
Road Machinery & Supplies
09.2005 - Current
Heavy Equipment Manager
Road Machinery & Supplies
09.2005 - Current
Mining Parts Planner
Road Machinery & Supplies
09.2005 - Current
Heavy Equipment Parts Specialist
Road Machinery & Supplies
09.2005 - Current
Automotive Parts Manager
Iron Trail Motors
09.1993 - 09.2005
Marine Technician
Duane's Marine
09.1993 - 09.2005
High School Diploma -
Virginia Roosevelt High School
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