Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Weston

Seneca Falls,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Consentino's Ristorante Inc.
06.2022 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Sales Associate

Calvin Klein
07.2020 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Lead Hostess

Barkley's Riverside Inc.
06.2019 - 02.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Bachelor of Arts - Psychology

Hobart & William Smith Colleges
Geneva, NY
05.2025

High School Diploma -

Mynderse Academy
Seneca Falls, NY
06.2021

Skills

  • Specials Promotion and Upselling
  • Performing Needs Assessments
  • Customer Satisfaction
  • Billing and Payment Processing
  • Cash Register Operations
  • Quality Control
  • Supply Restocking
  • Order Accuracy and Delivery
  • Customer Complaint Resolution
  • POS System Operations

Timeline

Restaurant Server

Consentino's Ristorante Inc.
06.2022 - 10.2022

Sales Associate

Calvin Klein
07.2020 - 09.2021

Lead Hostess

Barkley's Riverside Inc.
06.2019 - 02.2020

Bachelor of Arts - Psychology

Hobart & William Smith Colleges

High School Diploma -

Mynderse Academy

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Hannah Weston