Nordia White
Middletown,RI
Summary
Focused and reliable Restaurant Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
15
15
years of professional experience
Work History
Restaurant Server
Midtown Oyster Bar
Middletown, RI
06.2013 - 12.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Restaurant Server
The Pier Restaurant
Newport, RI
06.2012 - 05.2013
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
Restaurant Server, Hostess, and Beach Concierge
Sandestin Golf And Beach Resort
West Destin, FL
03.2011 - 12.2011
- Documented reservations and communicated changes to guests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Restaurant Server, Hostess
Naples Beach Hotel & Golf Club
Naples, FL
10.2005 - 12.2009
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
No Degree - Restaurant Service
Earned a Certificate in Restaurant Service
Some College (No Degree) - Hotel Housekeeping
Earned a Certificate in Hotel Housekeeping
No Degree - Accounting
Earned a Merit Certificate in Accounting
Skills
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Special Dietary Requirements
- Menu Memorization and Presentation
- Cool Under Pressure
- Conflict and Complaint Resolution
- Wine Pairings
- Specials Promotion and Upselling
- Team Player
- Billing and Payment Processing
- Kitchen Staff Coordination
Timeline
Restaurant Server - Midtown Oyster Bar
06.2013 - 12.2022
Restaurant Server - The Pier Restaurant
06.2012 - 05.2013
Restaurant Server, Hostess, and Beach Concierge - Sandestin Golf And Beach Resort
03.2011 - 12.2011
Restaurant Server, Hostess - Naples Beach Hotel & Golf Club
10.2005 - 12.2009
American Hospitality Training Institute - No Degree, Restaurant Service
B-Can Business Network Limited - Some College (No Degree), Hotel Housekeeping
St. Monica's Business College - No Degree, Accounting
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