KEVIN JERMAN
Waverly
Summary
Motivated Leader with 20+ years of leadership equipped with extensive experience in Retail Management & Food Service Operations. Proficient in staffing, scheduling, inventory control, merchandising and cash handling procedures to maximize P&L results while controlling shrink and balancing budget. Demonstrates leadership through training, coaching, mentoring and team building to ensure professional growth while reducing turnover. Uses independent decision-making skills and sound judgment to positively impact company success and branding.
Overview
21
21
years of professional experience
Work History
Store Manager
Casey's General Stores
03.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback recieving 93% Overall Engagement Score with 94% Overall Job Performance rating.
- Driven customer Rewards from 28% to 42% in 18 months while managing Camden and 18% to 35% to date in Waverly
- Gained 104.21% Net Profit % Change for 2023 Fiscal Year while reducing expenses 11.94%
- Maintain above 98% on completion of Compliance ensuring employees stayed current on kitchen and store policies and procedures.
- Effectively adapting in growing kitchen sales to maximize profits while finding ways to lower stale rates while keeping register/make variance less than 8%
- Trained and provides mentorship for new store management and team members in the new requisitions in Indiana, Kentucky and Tennessee.
- Served as the Interim District manager on several occasions taking calls, conducting conference calls, verifying MAP, and conducting PVRs at times District Manager was away.
- Exceeded Steritech standards scoring a 1 in the last 2 quarters while never being outside of the company's standards while a Store Manager.
- Rotated merchandise and displays to feature new products and promotions in accordance to the Marketing Action Plan.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Achieves low annual turn over percentages below 15% by investing the time into hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures through back office tools, DM, and Asset Protection.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements while adapting to the new scheduler score system.
Corrections Field Training Officer
Humphreys County Sheriff Department
09.2018 - 02.2021
- Achieved "2019 Correction Officer of the Year" Award
- Trained 8 correctional officers outlined by the training program in accordance with policy and procedures
- Maintained custody and control of 130+ inmates housed in Correctional security facility
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Patrolled estimated 90,000-square foot facility and work areas to complete headcounts of inmates and perform security checks
- Arranged daily schedules for prisoners, including library visits, court dockets, sick call, work assignments, meal pass, family visits, sanitation and counseling appointments
- Used SOMS , Live Scan and Life Scan Fingerprinting to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incident reports
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband
- Utilized defensive tactics, handcuffs and physical force to maintain discipline and order among inmates
General Manager
Little General
09.2017 - 09.2018
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 21% and reached 60% margin in food service department
- Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances
- Managed inventory control, cash control, product levels and store opening and closing procedures
- Oversaw, trained and encouraged 22 store associates, 6 food service associates and 4 assistant managers, promoting culture of efficiency and performance
- Protected store from loss or theft by setting and enforcing clear security, merchandising and cash handling policies
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth by suggestive selling and upselling
- Completed monthly profit and loss performance reports
General Manager
Mapco
08.2014 - 04.2017
- Increased fuel sales to $2.5 million and fuel profits to $261,900 and Merchandise sales to $1.2 million which profited $344,858 at 10.1% increase. Saved $12,715 on Controllable expense budgets YTD
- Provided accurate sales and inventory and cash information to corporate and ensure all regulatory, safety and loss prevention documentation was followed and complete on daily, weekly and monthly basis
- Maintained accurate inventory levels with minimal out of stock products, while using Vendor Hotline to communicate needed delivery
- Reduced inventory loss at or below target goals by adhering to all loss prevention procedures and techniques
- Exceeded food and beverage sales goals by providing high quality products while maintaining appropriate inventory levels and food safety standards while limited waste by following par levels
- Increased productivity and reduced turnover by providing formal and informal employee feedback, by counseling and coaching
- Assigned proper number of employees per shift to achieve maximum sales, customer satisfaction and cleanliness while meeting labor budget guidelines
- Achieved 100% of target staffing levels for hourly and salary employees with highest quality candidates available, by recruiting, interviewing, hiring and orientation
- Trained employees to demonstrate knowledge and skills need for positions of Sales Associate, Customer Service Leader, Food Service hourly and salaried Manager
- Kept all areas of building, parking lot, and inside and outside equipment in clean and proper working order by custodial and preventative maintenance while not exceeding maintenance budget
Operations Manager
United States Army
12.2012 - 06.2014
- Redesigned and Implemented new in-processing procedure for incoming personnel to Fort Campbell, to expedite personnel in expeditious manner which was adopted by other Army Installations
- Interfaced with more than 40 military and civilian agencies to ensure that all appointments and briefings were complete within allotted time
- Scheduled appointments and briefs with agencies across Fort Campbell for more than 14,000 incoming personnel
- Synchronized pick-up and transportation of all medical, dental, personal files and orders with appropriate agencies
- Provided professional and expert input to HQ, focused on operational planning and execution of critical tasks
- Maintained personnel accountability and schedules for more than 200 Soldiers at any given time
Personnel Manager
United States Army
09.2005 - 11.2012
- Communicated with patients, ensuring that medical information was kept private
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Discussed medical histories with patients in effort to provide most effective medical advice
- Designed and introduced leadership development, coaching and team management model, resulting in promotions of soldiers
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Achieved 280 of 300 and higher on all physical fitness evaluations and agility testing over 9 years service
- Collected urine samples to test for substance use
Department Manager
Wal-Mart
09.2002 - 08.2005
- Trained, coached, and supervised 12 man team in daily operations, price changes, freshness, safety, cleanliness, ordering procedures, communication which set sales record for department grossing 4 Million in Annual Sales
- Maintained department staff by recruiting, selecting, orienting and training employees
- Recognized for having genuine customer service skills and placing customer's needs first
- Reviewed and understood P&L reports on weekly, monthly quarterly , and annual basis Proficiently maintained proper inventory levels by executing daily and monthly inventory counts
- Protected employees and customers by providing safe and clean department
- Displayed promotional items, sales items, and top selling items in displays ensuring items were clearly identified and priced correctly, while authorizing clearance sales and price adjustments
- Managed department staffing schedule to provide proper staffing during daily, weekend, overnight, and holiday seasons
Education
Business Administration And Management
Nashville State
Nashville, TN2022
U. S. Army Medical Department Center And School
San Antonio, TX2005
Associate of Applied Science - Enviromental Science
Delaware Technical And Community College - Owens
Georgetown, DE2004
Skills
- Store Merchandising and Retail Inventory Control
- Food Service and Store Operations Management
- Workflow and Strategic Planning
- Loss Prevention and Expense Control
- Compelling Leadership Skills and Mentoring
- Staff Development and Building Effective Relationships
- Multi Tasking, Organization, and Computer Proficient
- Complex Problem Solving and Time Management
- P & L Management and Compliance Monitoring
- Professional and Courteous Demeanor
- Business Process and Action Planning
- Marketing Action Planning and Execution
Accomplishments
Received Casey's CARES "SERVICE" Award for 2023. Received "Casey's Top Driven Sales" Award in 2022. Recognized as a Top Matrix Performer when managing both Camden and Waverly, always being in the Top 3 in the region throughout my tenure at both stores. Recognized and awarded the " Top 20% of the Performance Matrix" on several occasions. Achieved Dean's List for both Basic and Advanced Management courses through Mapco's Management Training Program. Promoted to Corporal and (FTO) Field Training Officer in 2020. Awarded "2019 Humphreys County Corrections Deputy of the Year" Award. Tennessee Correction Institute Program Certified in 2019. National Registry Food Safety Certified. ServeSafe Certified. Honorably Discharged and received 23 Military decorations during 9 Years of service and 3 Combat Deployments to Afghanistan(2) and Iraq(1). Accelerated to the rank of Staff Sergeant within 5 years in the Army as a Medic. National Certified EMT. Special Assignments appointed: Battalion Unit Prevention Leader (Drug Urinalysis), Army Weight Control NCOIC, Physical Training NCOIC, Operations NCOIC for Kalsu 20th Replacement Company (2 year Special Assignment). Deployment Forward Operating Aid Station NCOIC (2).
Elected for promotion to Assistant Manager after my completion of the Manager's Training Program and Record sales Exceeding $4 million as a Department Manager.
Timeline
Store Manager
Casey's General Stores
03.2021 - Current
Corrections Field Training Officer
Humphreys County Sheriff Department
09.2018 - 02.2021
General Manager
Little General
09.2017 - 09.2018
General Manager
Mapco
08.2014 - 04.2017
Operations Manager
United States Army
12.2012 - 06.2014
Personnel Manager
United States Army
09.2005 - 11.2012
Department Manager
Wal-Mart
09.2002 - 08.2005
Business Administration And Management
Nashville State
U. S. Army Medical Department Center And School
Associate of Applied Science - Enviromental Science
Delaware Technical And Community College - Owens
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