Kevin Jimenez
Rigby,ID
Summary
I am highly motivated and result-driven professional with a proven track record of delivering exceptional service and leading teams to success. I am also a bilingual individual, fluent in Spanish.Known for demonstrating a high level of professionalism, providing clear guidance, and fostering a collaborative work environment. Experienced in mentoring and empowering team members to reach their full potential while consistently achieving business goals. Adept at making strategic decisions, managing complex situations, and driving continuous improvement in fast-paced environments. Committed to upholding company values, maintaining strong relationships with stakeholders, and cultivating a positive, solution-oriented workplace culture.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
Olympia, Washington
05.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Deliver food orders promptly and accurately to customers in a timely manner.
- Ensure excellent customer service by maintaining professionalism and providing prompt communication.
- Manage delivery routes efficiently to optimize time and reduce delays.
- Handle cash and electronic payments securely and accurately.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Customer Service Cashier and Server
Pirates Poke and Sip
Olympia, WA
07.2024 - 10.2024
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Greeted and seated customers in a friendly and efficient manner, ensuring a welcoming atmosphere.
- Provided exceptional customer service by taking orders, answering menu questions, and offering recommendations.
- Maintained knowledge of the full menu, including daily specials, to assist guests in making informed choices.
- Managed cash register and processed payments accurately, handling both cash and card transactions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, delivering meals in a professional manner.
- Ensured food safety and sanitation standards were met, including cleaning workstations, utensils, and dining areas.
- Addressed customer complaints or concerns promptly, ensuring guest satisfaction and retention.
- Assisted with inventory management, restocking supplies, and maintaining cleanliness throughout the shift.
- Worked as part of a team to achieve sales goals, improve efficiency, and provide a positive dining experience for all guests.
Packaging Handler
Rigby Produce
Rigby, Idaho
05.2022 - 08.2022
- Operated packaging equipment to package and label products.
- Inspected finished packages for accuracy and quality control.
- Maintained records of production, including quantity, type, and source of materials used.
- Operated machinery to wash, peel, cut, and package potatoes for distribution, ensuring high-quality standards and consistency.
- Monitored production lines to ensure smooth operations and troubleshoot any mechanical or quality issues.
- Followed safety protocols and maintained cleanliness in the production area, ensuring compliance with food safety and sanitation regulations.
- Conducted quality checks throughout the production process to identify defects or inconsistencies in size, shape, or texture of potatoes.
- Coordinated with the supply chain team to ensure timely delivery of raw materials and finished products.
- Assisted with packaging and labeling products according to customer specifications, ensuring accurate product information.
- Maintained inventory of raw potatoes and finished goods, helping with stock rotation and proper storage.
Education
High School Diploma -
Rigby High School
Rigby, Idaho06-2022
Some College (No Degree) - Business
Walla Walla Community College
Walla Walla, WASome College (No Degree) - Business
The Evergreen State College
2700 Evergreen Pkwy NW Olympia, WA 98505Skills
- Communication: Excellent verbal and written communication skills, able to engage with customers and address concerns with professionalism and courtesy
- Problem Solving: Skilled in handling customer complaints and resolving issues in a timely and satisfactory manner
- Active Listening: Ability to listen attentively to customer needs, ensuring clear understanding and providing appropriate solutions
- Multitasking: Efficiently managing multiple customer inquiries, ensuring all needs are addressed without compromising service quality
- Time Management: Ability to prioritize tasks in a fast-paced environment to meet customer demands and service goals
- Conflict Resolution: Experienced in managing difficult customer situations with empathy and professionalism to ensure customer satisfaction
- Teamwork & Collaboration: Developed strong teamwork skills through years of playing in a team environment, working toward common goals and supporting team members
- Discipline & Time Management: Balancing rigorous athletic training schedules with academics, demonstrating strong time management and personal discipline
- Leadership: Experience in leading by example, motivating teammates, and contributing to team success both on and off the field
- Resilience & Mental Toughness: Developed the ability to persevere through physical and mental challenges, staying focused under pressure
- Adaptability: Skilled at adjusting strategies and approaches in response to evolving situations during games and in training
- Physical Endurance: Maintained high levels of physical fitness and stamina, contributing to sustained performance during long matches or practices
Timeline
Customer Service Cashier and Server
Pirates Poke and Sip
07.2024 - 10.2024
Delivery Driver
DoorDash
05.2024 - Current
Packaging Handler
Rigby Produce
05.2022 - 08.2022
High School Diploma -
Rigby High School
Some College (No Degree) - Business
Walla Walla Community College
Some College (No Degree) - Business
The Evergreen State College