Summary
Overview
Work History
Education
Skills
Websites
Certification
Certification Level
Clearance
Timeline
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Kevin Juarez

Summary

Highly skilled and security-cleared IT professional with over 4 years of extensive experience in customer support, technical expertise, system and network operations within federal and professional corporations. Adept in improving processes, compliance, and operations within mission-critical objectives. Exemplifies communication, proper documentation and collaborations with teams and users to resolve technical difficulties.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior IT Technician

TekSynap Corporation
Kirtland AFB, NM
12.2022 - Current
  • Provide Tier II support by responding to incident tickets, emails, and customer calls to resolve hardware, software, and network issues.
  • Support enterprise resources such as Office 365, Linux, ActivClient, and PKI components such as user certificates and smart cards.
  • Manage help desk requests using ServiceNow to ensure timely escalation, proper documentation, and meet SLA.
  • Perform Information Assurance Office duties such as account provisions, maintain compliance documentation for systems and security on a domain.

System Administrator

New Mexico Air National Guard
Kirtland AFB, NM
12.2020 - Current
  • Install, support and maintain computers and servers for functionality and reliability within networks.
  • Address service outages and network disruptions to restore functionality and reduce work stoppages.
  • Upgrade systems and complete capacity planning for current and future technological needs.
  • Contribute to warfare operations, meet necessary guidelines for mission initiatives.
  • Plan software and hardware solutions according to squadron needs and budget restrictions.

IT Technician

ASRC Federal
Kirtland AFB, NM
05.2022 - 12.2022
  • Utilized remote access tools and scripts to troubleshoot and resolve technical issues for computers and printers.
  • Installed software and imaged systems to ensure compliance and functionality across domain.
  • Conducted maintenance for switches, installed UPS, and NIC configuration for network connectivity.
  • Coordinated warranty related repairs for devices with contracted vendors within DOD.

Amazon Robotics Technician

Culver Equipment LLC
Goodyear, AZ
04.2021 - 05.2022
  • Supervised and trained 80 temporary builders for Amazon robotics assembly line.
  • Reported daily metrics to leadership for production support.
  • Enforced safety and PPE compliance on behalf of OSHA.
  • Performed pod induction by scanning tags, troubleshooting Windows laptops, and updating Excel worksheets in active robot environments.

Education

BBA - Management Information Systems

University of New Mexico
Albuquerque, NM
05.2025

Cyber Systems Operations Apprentice Certification -

Community College of The Air Force
Keesler AFB, MS
02.2022

Skills

  • Active Directory
  • Risk management
  • TCP/IP Networking
  • PowerShell
  • Dameware
  • Event Viewer
  • Live Chat
  • Equipment Purchasing

Certification

CompTIA Security+CE, SYO-601, 01/20/28, COMP001021980236

Certification Level

IAT Level II

Clearance

TS/SCI Clearance

Timeline

Senior IT Technician

TekSynap Corporation
12.2022 - Current

IT Technician

ASRC Federal
05.2022 - 12.2022

Amazon Robotics Technician

Culver Equipment LLC
04.2021 - 05.2022

System Administrator

New Mexico Air National Guard
12.2020 - Current

BBA - Management Information Systems

University of New Mexico

Cyber Systems Operations Apprentice Certification -

Community College of The Air Force

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Kevin Juarez