Summary
Overview
Work History
Education
Skills
Timeline
100% on Secret Shopper
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Kevin Kadiri

Houston,TX

Summary

Dynamic professional with over 8 years of experience in the restaurant industry, showcasing exceptional customer service and proven team leadership abilities. Committed to punctuality and effective time management, ensuring every customer receives an outstanding experience. Known for an extroverted personality and a collaborative spirit, consistently contributing to a positive team environment. A strong work ethic drives dedication to excellence, allowing results to speak for themselves.

Overview

8
8
years of professional experience

Work History

Server

Katz's
Montrose, Houston
07.2025 - 01.2026
  • Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and loyalty.
  • Managed multiple tables efficiently, prioritizing tasks to maintain smooth workflow and reduce wait times.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Managed drink orders efficiently, ensuring timely delivery to enhance guest satisfaction.

Server

Buffalo Wild Wings
Richmond, TX
07.2023 - 03.2025

Bartender when called upon

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

IHOP
Houston, TX
12.2022 - 05.2023

Morning server

  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Cheddars Stratch Kitchen
Sugar Land, TX
01.2022 - 10.2022

Evening server

  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Olive Garden Restaurant
Victoria, TX
04.2021 - 11.2021

Evening server

Also assigned in To Go services

  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

IHOP
Sugar Land, TX
06.2019 - 08.2019

Server for seasonal position

  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

EMR Consultant

Medasource
Houston, TX
08.2017 - 05.2019
  • Developed custom templates and forms within the EMR system to meet unique clinical needs of various departments.
  • Established effective communication channels between technology vendors and healthcare providers, ensuring timely resolution of any issues or concerns related to the EMR system.
  • Championed the adoption of new technologies within healthcare settings, helping organizations stay ahead of the curve in an increasingly digital landscape.
  • Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.

Education

Health Care Administration - Nursing

University of Houston-Victoria
Victoria, TX

Finance - Accounting

Louisiana State University
Baton Rouge, LA

George Ranch High School
Richmond, TX

Undecided - General

Texas State University
San Marcos, TX

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • Food safety understanding
  • Food safety practices
  • Table Bussing
  • Guest Relations Management
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Food station setup
  • Food Delivery
  • Menu memorization

Timeline

Server

Katz's
07.2025 - 01.2026

Server

Buffalo Wild Wings
07.2023 - 03.2025

Server

IHOP
12.2022 - 05.2023

Server

Cheddars Stratch Kitchen
01.2022 - 10.2022

Server

Olive Garden Restaurant
04.2021 - 11.2021

Server

IHOP
06.2019 - 08.2019

EMR Consultant

Medasource
08.2017 - 05.2019

Finance - Accounting

Louisiana State University

George Ranch High School

Undecided - General

Texas State University

Health Care Administration - Nursing

University of Houston-Victoria

100% on Secret Shopper

My last employer (Katz's Deil on Montrose) had secret shoppers come in frequently where it was to a point they had a few come in every week. I just started on the floor for the first month and i got a secret shopper in my section. The next week i was granted with a free meal, a $25 gift card to a store of my liking and a ovation from my co workers. My manger told me that i was the fastest to ever receive a perfect score from a secret shopper considering i just got of training 3 weeks prior.