Kevin Kight
Altamonte Springs
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
21
21
years of professional experience
Work History
Service Manager
Froggers Grill and Bar
Altamonte Springs
05.2024 - Current
- Managed daily operations and staff scheduling to ensure smooth service flow.
- Trained and supervised team members on customer service standards and procedures.
- Ensured compliance with health and safety regulations in all service areas.
- Coordinated with kitchen staff to maintain timely food preparation and delivery.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Hired and trained service department staff to drive performance.
Lead Sever, Trainer
Dexters Wine Bar
Lake Mary
04.2013 - 03.2024
- Developed training materials to enhance server performance and consistency.
- Coordinated ongoing training sessions to keep staff updated on policies.
- Trained new servers on menu knowledge and service standards.
- Mentored junior servers during shifts to improve service skills.
- Evaluated server performance and provided constructive feedback regularly.
- Implemented best practices for customer service and team communication.
Service Manager
Buffalo Wild Wings
Orlando
05.2009 - 01.2013
- Trained and mentored team members on service standards and best practices.
- Oversaw inventory management to ensure adequate stock levels for service needs.
- Managed daily operations and staff scheduling at a popular grill and bar.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Restaurant Manager
PR’s Mexican Restaurant
Winter Park
09.2004 - 02.2009
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to maintain high service standards.
- Developed and implemented staff schedules to optimize coverage.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Associate of Arts - General
Seminole State College of Florida
Sanford, FLSkills
- Staff scheduling
- Inventory management
- Customer service
- Employee training
- Operational efficiency
- Relationship building
Timeline
Service Manager
Froggers Grill and Bar
05.2024 - Current
Lead Sever, Trainer
Dexters Wine Bar
04.2013 - 03.2024
Service Manager
Buffalo Wild Wings
05.2009 - 01.2013
Restaurant Manager
PR’s Mexican Restaurant
09.2004 - 02.2009
Associate of Arts - General
Seminole State College of Florida