Kevin King

• Lead operations for a high-volume retail location with responsibility for sales, profitability, operational execution, inventory management, customer experience, and talent development while leading 40 associates and 5 salaried managers.
• On pace to deliver approximately $19 million in annual revenue, representing a $1 million year-over-year increase.
• Reduced inventory shrink by 150 basis points during the first year through improved operational controls, accountability, and inventory management.
• Built high-performing leadership culture prioritizing associate engagement, operational excellence, and customer satisfaction.
• Continue building a high-performing leadership culture focused on associate engagement, operational excellence, and customer satisfaction.
• Regional Design Captain (Concurrent Leadership Assignment)
• Served as divisional liaison for 17 stores across two markets, partnering directly with divisional leadership to improve design services execution.
• Facilitated monthly regional leadership calls, communicated strategic initiatives, shared best practices, and supported execution across all locations.
• Coached store leadership teams, enhancing customer experience, associate engagement, and design sales performance.
• Regional IME Captain (Concurrent Leadership Assignment)
• Continued leading installation services performance across 17 stores, partnering with internal leaders and installation providers to improve execution and service quality.
• Conducted recurring business reviews with service partners and store leadership to improve operational consistency and customer satisfaction.

Regional Design Captain (Concurrent Leadership Assignment) Regional IME Captain (Concurrent Leadership Assignment)

Directed operations for a $21M high-volume retail location with responsibility for sales performance, profitability, staffing, customer experience, merchandising, inventory management, payroll, and operational execution while leading 35–45 associates and five salaried managers.

Increased annual revenue by 23% from $17 million to $21 million within two years through operational improvements and leadership development.

• Improved operational consistency while maintaining strong execution across merchandising, inventory, safety, and customer experience initiatives.
• Enhanced operational consistency and execution across merchandising, inventory, safety, and customer experience initiatives.
• Selected by divisional leadership to support 17 stores across two markets.
• Served as the primary liaison between divisional leadership and store leadership teams for all design services initiatives.
• Conducted monthly regional leadership meetings to communicate strategic priorities, provide operational support, and share best practices.
• Collaborated with divisional executives to improve execution, customer experience, and design service performance throughout the region.
• Developed store leadership teams to strengthen engagement, drive sales performance, and enhance operational consistency.
• Led installation services performance across 17 stores.
• Partnered with installation providers and field leadership to improve customer satisfaction and service execution.
• Conducted regular business reviews with external partners to improve communication and operational performance.
• Worked directly with store leadership teams to improve installation sales, customer experience, and operational accountability.

Directed all operations for a high-volume retail store generating up to $25 million in annual revenue, leading 45–50 associates and six salaried managers while overseeing sales growth, operational execution, profitability, inventory, staffing, and customer satisfaction.

• Delivered overall revenue growth of more than 66% in three years.
• Increased annual sales to $20 million during second year.
• Increased annual sales from $15 million to $17 million during first year.
• Leadership Highlights

• Developed high-performing management team through targeted coaching, mentoring, and succession planning, enhancing team accountability.
• Managed payroll, labor planning, inventory, and merchandising, consistently exceeding operational and sales objectives.
• Fostered culture of safety, customer satisfaction, and operational excellence, improving associate engagement and retention.
• Served as the operational liaison between senior executives and store leadership teams.
• Participated in monthly executive strategy meetings to discuss operational performance, business opportunities, and regional initiatives.
• Communicated strategic priorities and operational updates throughout the region.
• Shared best practices and operational improvements that strengthened consistency and execution across multiple locations.

• Led cross-functional teams in implementing process improvements, resulting in reduced operational delays.
• Streamlined inventory management processes to enhance operational efficiency across all departments.
• Analyzed workflow data to identify trends and implement strategic initiatives for resource optimization.
• Developed training programs for staff to ensure adherence to safety protocols and operational standards.
• Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
• Highest store execution review audit score in the company with a 98.7%

• Oversaw daily store operations, ensuring compliance with company policies and procedures.
• Developed and implemented inventory management strategies to optimize stock levels.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Led team training initiatives, enhancing product knowledge and customer service skills.

• Trained and mentored team members to enhance customer service and operational efficiency.
• Directed daily operations, ensuring compliance with company policies and procedures.
• Analyzed sales data to identify trends and implement strategies for inventory management.
• Collaborated with management to develop promotional plans that increased store visibility.
• Oversaw cash handling processes, ensuring accuracy in financial transactions and reporting.
• Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.