Kevin Kluever
Brooklyn Park,MN
Summary
Experienced Collections Specialist bringing 22-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Specialized recoveries in Federal student loans
Overview
25
25
years of professional experience
Work History
COLLECTION SPECIALIST
Iqor Holdings US
04.2011 - 06.2023
- 13 years Experience in recovering of Federal student loan.
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Collaborated with other departments to verify customer compliance with payment plans
- Entered client details and notes into system for interdepartmental access and review
- Analyzed customer financial records to determine appropriate payment plan
Collections Team Lead
Viking Client Services
09.1998 - 10.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers
- Analyzed customer financial records to determine appropriate payment plan
Education
High School Diploma -
BUFFALO HIGH SCHOOL
BUFFALO,MN06.1981
Skills
- Organization and Time Management
- Persuasion techniques
- Performance improvements
- Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
COLLECTION SPECIALIST
Iqor Holdings US
04.2011 - 06.2023
Collections Team Lead
Viking Client Services
09.1998 - 10.2010
High School Diploma -
BUFFALO HIGH SCHOOL
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