Kevin Kluever
Brooklyn Park,MN
Summary
Experienced Collections Specialist bringing 22-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Specialized recoveries in Federal student loans
Overview
25
25
years of professional experience
Work History
COLLECTION SPECIALIST
Iqor Holdings US
PLYMOUTH MINNESOTA
04.2011 - 06.2023
- 13 years Experience in recovering of Federal student loan.
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Collaborated with other departments to verify customer compliance with payment plans
- Entered client details and notes into system for interdepartmental access and review
- Analyzed customer financial records to determine appropriate payment plan
Collections Team Lead
Viking Client Services
10050 Crosstown Cir #300, Eden Prairie, MN 55344
09.1998 - 10.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers
- Analyzed customer financial records to determine appropriate payment plan
Education
High School Diploma -
BUFFALO HIGH SCHOOL
BUFFALO,MN06.1981
Skills
- Organization and Time Management
- Persuasion techniques
- Performance improvements
- Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
COLLECTION SPECIALIST
Iqor Holdings US
04.2011 - 06.2023
Collections Team Lead
Viking Client Services
09.1998 - 10.2010
High School Diploma -
BUFFALO HIGH SCHOOL