Kevin Kremer
Mechanicsburg,PA
Summary
Highly motivated, strategic thinker proficient in heavy equipment rental/sales and the construction industry. Strong focus on adaptability to meet changing demands. Skilled in communication and organizational skills to ensure seamless operations. Experienced in management and working with multiple parties to accomplish a single goal. Familiar with fast paced/high stress environments and working towards time sensitive objectives.
Overview
13
13
years of professional experience
Work History
Central Pennsylvania Rental Manager
Groff Tractor & Equipment
01.2022 - Current
- Fostered positive relationships with customers, addressing concerns promptly and professionally to maintain satisfaction levels.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Increased rental revenue by implementing effective marketing strategies and enhancing equipment utilization.
- Implemented efficient systems for managing routine maintenance requests, minimizing customer disruption.
- Managed a high-performing team of rental specialists, providing regular coaching and performance feedback.
- Conducted thorough market analyses to ensure competitive rental pricing and optimal occupancy levels.
- Implemented preventative maintenance programs to proactively address potential issues before they escalated into costly repairs.
- Generated leads for sales and rental opportunities through cold calls and referrals.
- Visited customer jobsites and offices to discuss individualized equipment needs and future rental prospecting.
- Managed equipment fleet ensuring all assets are properly maintained and geographically located in their most effective regions.
Rental Specialist
Groff Tractor & Equipment
05.2018 - 01.2022
- Developed strong relationships with customers to ensure positive interactions and smooth transactions.
- Collaborated with team members to optimize rental operations and achieve company goals.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Maximized revenue with effective upselling techniques and attentive client care.
- Coordinated maintenance requests, liaising between service and parts departments for prompt resolution of issues.
- Collaborated closely with other departments within the organization, such as finance or legal teams, ensuring seamless workflow during the rental process.
- Educated clients on local market conditions, empowering them to make informed decisions about their rental options.
- Leveraged industry knowledge to provide reliable advice regarding rental terms, rental rates, and competitive availability to foster trust with clients.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Completed daily invoicing for all active rental contracts.
Warehouse Associate
Groff Tractor & Equipment
05.2015 - 05.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Wait Staff Member
Fire Alley Restaurant
01.2014 - 09.2014
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Wait Staff Member
Harvest at Hotel Hershey
05.2013 - 08.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Wait Staff Member
Coco Perk Cafe
01.2012 - 12.2012
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
Bachelor of Science - Criminal Justice
Pennsylvania State University
Middletown, PA05-2018
High School Diploma -
Hershey High School
Hershey, PA06-2014
Skills
- Customer service
- Teamwork and collaboration
- Technological/computing proficiency
- Management and leadership
- Rental/sales rapport
- Heavy equipment/construction industry expertise
Accomplishments
- Dale Carnegie - Skills For Success - 2019
- Dale Carnegie - Leadership Training for Managers - 2020
- Currie Management - Fundaments of the Currie Rental Model - 2020
- Sander Training - Foundations Selling Program - 2022
- AED Foundation - Emerging Leaders Council - 2023
- AED Foundation - Certified Rental Manager - 2023
Rental Revenue Growth:
2020: $8,433,943.24
2021: $10,632,547.47
2022: $12,643,239.27
2023: $16,943,371.56
2024: $15,145,976.13
Timeline
Central Pennsylvania Rental Manager
Groff Tractor & Equipment
01.2022 - Current
Rental Specialist
Groff Tractor & Equipment
05.2018 - 01.2022
Warehouse Associate
Groff Tractor & Equipment
05.2015 - 05.2018
Wait Staff Member
Fire Alley Restaurant
01.2014 - 09.2014
Wait Staff Member
Harvest at Hotel Hershey
05.2013 - 08.2013
Wait Staff Member
Coco Perk Cafe
01.2012 - 12.2012
Bachelor of Science - Criminal Justice
Pennsylvania State University
High School Diploma -
Hershey High School
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