Kevin Kundiger
Yulee,FL
Summary
Personable customer service agent and leader, skilled in communication with guests and collegues to provide information, resolve challenges, and deliver exceptional service. Eager to serve others and to create smiles.
Overview
7
7
years of professional experience
Work History
Shuttle Driver
Omni Hotels & Resorts
Fernandina Beach, FL
06.2023 - Current
Trash Truck Driver
Waste Connections
Granby, Colorado
01.2023 - 04.2023
Safety Manager, Dispatcher, Driver
The Lift Bus System
Winter Park, CO
12.2019 - 01.2023
- Maintain a filing system and ensure drivers qualifications are up to date
- Review driver cameras to address unsafe behaviors and ensure safe driving practices
- Ensure cheerful, clear, and timely communications with drivers and the public
- Think on my feet to resolve issues, ensuring safety and minimizing disruption of operations
- Schedule drivers, insert myself to fill in the gaps, mostly working night shifts
- Carefully drive routes on schedule with a focus on safety
Ticket Seller and Call Center Associate
Winter Park Ski Resort, Guest Services
Winter Park, CO
07.2019 - 03.2020
- Welcomed guests at the ticket counter and engaged in pleasant conversations while making a transaction
- Provided guests with exceptional service, explored their needs and answered questions, then offered the best products and solutions
- Oriented guests to the resort and surrounding areas
- Operated a real-time payment computer system and cash register
- Properly handled vouchers, coupons, returns, and receipts
- Built fun vacation packages within the guest’s budget.
Senior Front Desk Associate
Grand Lodge On Peak
Breckenridge, CO
10.2016 - 07.2019
- Responded to online Google Reviews and guest complaints with gratitude and kindness—accepting constructive feedback to improve our service
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Answered phone calls in a professional manner and responded with appropriate action
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Business Administration, Entrepreneurship
Florida State University
08.2016
Skills
- Phone etiquette
- Non-Verbal communication
- Service planning
- Regulations and compliance
- Passenger support
- Driving and transportation
- Data entry
- Database maintenance
- Building relationships
- Complaint resolution
- Guest experience
Additional Information
- AWARDS , Boy Scouts of America Eagle Scout Rank 02/2012 Breckenridge Grand Vacations Superior Guest Service of The Year Award 12/2018
Timeline
Shuttle Driver
Omni Hotels & Resorts
06.2023 - Current
Trash Truck Driver
Waste Connections
01.2023 - 04.2023
Safety Manager, Dispatcher, Driver
The Lift Bus System
12.2019 - 01.2023
Ticket Seller and Call Center Associate
Winter Park Ski Resort, Guest Services
07.2019 - 03.2020
Senior Front Desk Associate
Grand Lodge On Peak
10.2016 - 07.2019
Bachelor of Science - Business Administration, Entrepreneurship
Florida State University
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