Kevin Leonard
Chicago,IL
Summary
Dedicated Dispatch Manager with over 7 years of experience in the courier and transportation industry. Excellent reputation for resolving problems and improving customer satisfaction. Committed to meeting company goals while utilizing consistent and organized practices. Highly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Dispatch Manager
Dropoff Inc.
06.2015 - Current
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Assessed regulatory and operational risks for escalation to management.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Member Services Coordinator
Spanish Oaks Golf Club
11.2014 - 06.2015
- Trained staff on operating procedures and company services.
- Welcomed, greeted and assisted Members and guests at prestigious private club.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date employee schedules and scheduling changes
Assistant Golf Professional
Bob O Link Golf Club
05.2013 - 11.2014
- Surveyed members and guests on club amenities, services and Golf program to determine level of satisfaction and recommendations for improvement.
- Assisted Head Professional with making purchases for club pro shop, including apparel and clubs from different vendors.
- Provided customer service training to fellow employees, which led to an increase in satisfaction ratings from club members.
Sales Executive
EZ Solutions
01.2012 - 04.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Golf Caddie
Bob O Link Golf Club
04.2005 - 05.2013
- Enhanced golfer experience by providing strategic advice on course layout and shot selection.
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Provided detailed yardage information for accurate club selection, resulting in improved golfer performance.
- Maintained pristine course conditions by repairing divots, raking bunkers, and tending the flagstick during rounds.
Manager
Murphy's Pub
01.2001 - 05.2005
Education
Bachelor of Arts - Sociology
DePaul University
Chicago, IL01.2009
Skills
- Customer service skills
- Accounting principles knowledge
- Company procedure adherence
- Deadline and scheduling management
- Operational efficiency
- Training expertise
- MS Office
- Logistics
- Multitasking abilities
Timeline
Dispatch Manager
Dropoff Inc.
06.2015 - Current
Member Services Coordinator
Spanish Oaks Golf Club
11.2014 - 06.2015
Assistant Golf Professional
Bob O Link Golf Club
05.2013 - 11.2014
Sales Executive
EZ Solutions
01.2012 - 04.2013
Golf Caddie
Bob O Link Golf Club
04.2005 - 05.2013
Manager
Murphy's Pub
01.2001 - 05.2005
Bachelor of Arts - Sociology
DePaul University
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