Kevin Lezama
95 Celebration Dr,GA
Summary
At my core I'm a strategist who's passionate about how people interact with things in their day-to-day lives. I believe these interactions should be seamless. My strengths are people-focused. I utilize my attention to detail and creative instinct to help people's interactions become a little more seamless. I thrive working in an environment where the communication of your thoughts is effective and strategizing and implementing new methods to help make lives easier.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
11.2021 - Current
- Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
- Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedent.
- Use sophisticated interviewing techniques, review individual circumstances and goals, and advise on the most advantageous ways to meet them.
Market Research Sales Analyst
Visionary Labs
05.2017 - 12.2020
- Drove business growth by identifying emerging trends within target industries and adjusting sales tactics accordingly.
- Contributed to the development of innovative product offerings based on customer feedback and market gap analysis.
- Drove adoption of new commercial resources through end user education, training and onboarding.
- Advised business partners on how to best leverage reported information and drive actionable insights.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created customized marketing materials to increase product awareness.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Wrote engaging and successful marketing, advertising, and website copy.
Education
BBA - Business Administration - Finance
American InterContinental University
Atlanta, GA07.2017
Skills
- Social Perceptiveness
- Problem-solving skills
- Resolving issues
- Gathering information
- Customer Relationship Management
Timeline
Contact Representative
Internal Revenue Service, IRS
11.2021 - Current
Market Research Sales Analyst
Visionary Labs
05.2017 - 12.2020
BBA - Business Administration - Finance
American InterContinental University
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