Tamar Roques
Covington,Georgia
Summary
Detail-oriented and service-driven administrative professional with a proven track record in navigating complex data systems and managing high-volume customer service environments. Experience and academic background have honed skills in analytical thinking, documentation, accuracy, and effective communication with diverse populations. Eager to leverage strengths in a dynamic library setting to enhance patron experience through exceptional assistance and support. Committed to fostering an inclusive environment that promotes learning and community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Representative
United States Treasury Department- Internal Revenue Service
Chamblee, GA
01.2024 - 01.2025
- Operated Integrated Data Retrieval System to examine delinquent accounts and identify return discrepancies
- Assisted approx. 25-40 taxpayers per day with creation of payment plans to resolve tax balances and various refund inquiries via telephone
- Interpreted federal laws and regulations to provide guidance on maintaining tax compliance
- Maintained courtesy and discretion when handling sensitive taxpayer data
Pro-Associate/Special Services Associate/Cashier
The Home Depot Inc
Forest Park / Covington, GA
04.2020 - 11.2023
- Addressed customer inquiries regarding store policies, in-store merchandise, and orders in-person and via telephone
- Assisted 50+ contractors and business owners with creating will-calls, deliveries, and carryout orders per day
- Provided assistance with purchases and returns of standard in-store and online merchandise
- Resolved customer complaints in a friendly and empathetic manner
Sales Associate
Bath and Body Works, Limited Brands
Conyers, GA
05.2022 - 08.2022
- Communicated with 100+ customers to ascertain need for assistance; made product recommendations as needed, per day
- Operated POS system, handling cash and credit transactions
- Collaborated with team members to resolve inventory discrepancies such a rotating stock and maintaining fully stocked shelves
- Helped prepare the store for promotions, seasonal events, and sales campaigns
- Trained new associates on sales techniques, product knowledge, and operational procedures to ensure team efficiency.
Patient Care Technician/ Certified Nursing Assistant/ Intern
The New Jewish Home- Geriatric Career Development Program
New York, NY
11.2015 - 06.2018
- Supported needs of 20+ residents under long-term care
- Assisted elderly residents with activities of daily living
- Communicated with patients to ascertain feelings or need for assistance or social and emotional support
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Assisted nurses and physicians in the operation of medical equipment or provision of patient care
Education
Certificate of Technical Studies - Clinical Medical Assistant
Emory University- Continuing Education
Atlanta, GABachelor of Science - Psychology, Pre-Medicine
Georgia State University
Atlanta, GABiology, Pre Med Student
Valdosta State University
Valdosta, GASkills
- Data entry and documentation
- Conflict resolution
- HIPAA compliance
- Electronic Medical Records (EMR) Documentation
- Team collaboration
- Social perceptiveness
- Customer support
- Proficient in Microsoft Office
Certification
Certified Clinical Medical Assistant, Certified Patient Care Technician/Assistant, Certified Nurse Assistant
Timeline
Contact Representative
United States Treasury Department- Internal Revenue Service
01.2024 - 01.2025
Sales Associate
Bath and Body Works, Limited Brands
05.2022 - 08.2022
Pro-Associate/Special Services Associate/Cashier
The Home Depot Inc
04.2020 - 11.2023
Patient Care Technician/ Certified Nursing Assistant/ Intern
The New Jewish Home- Geriatric Career Development Program
11.2015 - 06.2018
Certificate of Technical Studies - Clinical Medical Assistant
Emory University- Continuing Education
Bachelor of Science - Psychology, Pre-Medicine
Georgia State University
Biology, Pre Med Student
Valdosta State University