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Kevin Lipkum
Killeen
Summary
Dedicated Support Specialist with expertise in technical troubleshooting and user training. Proven ability to enhance system functionality and develop effective training materials, ensuring user proficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Support Specialist
US Army
Killeen, TX
05.2022 - 04.2026
- Provided technical support for troubleshooting hardware and software issues, improving system functionality.
- Assisted users in navigating and utilizing various Army information systems effectively.
- Developed training materials to enhance user understanding of software applications and processes.
- Coordinated with IT teams to ensure timely resolution of technical problems and system outages.
- Monitored service requests and prioritized issues based on urgency, enhancing response times.
- Mentored junior staff on best practices for customer service and technical problem-solving techniques.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Security Officer
ICS
Plano, TX
04.2021 - 09.2021
- Optimized SQL queries for improved data retrieval times and reduced server load.
- Developed and maintained documentation for database configurations and procedures.
- Collaborated with development teams to design database solutions that meet project requirements.
- Implemented security measures to safeguard sensitive data against unauthorized access.
- Administered daily backup and recovery operations to ensure data integrity and availability.
Education
Associate of Science - IT Network Security
American Military University
Westville, IN10-2030
Skills
- Inventory Management
- Warehouse Operations
- Shipping & Receiving
- Equipment Accountability
- Data Entry & Record Keeping
- Problem Solving
- Team Collaboration
- Time Management
- Safety Compliance
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved problems which led to result.
- Collaborated with team of 500 in the development of GCSS-Army Supply Accountability Project
- Logistics Readiness and Inventory Management Initiative
- Unit Equipment Accountability and Tracking Project
- Property Book Accuracy Improvement Project
- Supply Chain Operations Support Program
- Warehouse and Inventory Optimization Project
- Military Logistics Coordination Initiative
- Organizational Supply Management Project
- Equipment Readiness and Asset Visibility Project
- Tactical Supply Operations and Accountability Project.
Timeline
Support Specialist
US Army
05.2022 - 04.2026
Security Officer
ICS
04.2021 - 09.2021
Associate of Science - IT Network Security
American Military University
Army Recognition
Pressure made me sharper each day spent serving in the U.S. Army. Recognition came because follow-through mattered more than shortcuts. Leadership grew through handling supplies when everything moved too fast. A role as 92Y meant details never slipped far from view. Equipment tracking taught how to speak clearly during chaos. Inventory routines built structure where it was needed most. Mission prep left little room for error, so systems had to work without noise. Orders changed constantly, yet organization stayed steady. Each task tied directly to someone else’s safety. Trust arrived slowly by doing what was said. Chaos faded whenever roles were clear. Support operations demanded presence, not just effort.
What stands out is how dedication shows up - not through words, but actions. Completing each task precisely, always meeting deadlines, forms the quiet backbone of trust. Teammates knew they could rely on steady support when needed most. When changes arose suddenly, adjusting came naturally - no hesitation, just movement forward. Every role played built sharper focus, clearer thinking, a grounded approach under pressure. Strength isn’t loud; it’s showing up fully, every single day.