Kevin L. Miller
Rochester,PA
Summary
Authorized to work in the US for any employer. Excellent communication skills, dependable, service oriented, proficient in Microsoft Words, Excel and Spreadsheets.
Knowledgeable Title Curator with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Case Manager
ConnectiveRx
Pittsburgh, PA
02.2023 - Current
- Coordinated comprehensive case plans to support patient needs and streamline access to healthcare services.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve care-related issues.
- Developed individualized support strategies to enhance patient engagement and improve health outcomes effectively.
- Monitored ongoing case progress and adjusted strategies based on patient feedback and health status changes.
Title Curator
Vylla LLC
04.2020 - 07.2022
- Judgement Search, Lien Verification, Vesting Verification
- UCC Terminations, Deed Preparation, REO
- Foreclosures, Order Payoffs
Title Curator
National Link LP
07.2019 - 04.2020
- Judgement Search, Lien Verifications, Vesting Verifications
- UCC Terminations, Deed Preparation, REO
- Foreclosures, Order Payoffs
Title Curator
Service Link
08.2016 - 07.2019
- Judgement Search, Lien Verifications, Vesting Verifications
- UCC Terminations, Deed Preparations
- REO, Foreclosures, Order Payoffs
Inbound Customer Service/Sales
IBEX Global
06.2014 - 05.2015
- Answer inbound calls
- Provide customer service for AT&T home services such as land lines, mobile lines, internet and cable services
- Upgrade customer’s services by selling exclusive offers
Customer Service/Sales Verification/Quality Assurance
Reese Teleservices/TRG
05.2002 - 08.2007
- Provide excellent customer service
- Manage and lead a Quality Team of 10 associates
- Verified sales to ensure sales agents met client regulations
- Cross trained agents to be successful quality assurance agents for other projects and campaigns
Education
High School Diploma -
Orange High School
Orange, NJ01-1983
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Summary of Experience
- Over 15 years of excellent customer service
- Excellent computer skills with Word and Excel spreadsheet
- 3 years of management experience
- Great professional telecommunication skills
- The ability to multitask
- Capable of meeting all deadlines in a timely and professional manner.
Timeline
Case Manager
ConnectiveRx
02.2023 - Current
Title Curator
Vylla LLC
04.2020 - 07.2022
Title Curator
National Link LP
07.2019 - 04.2020
Title Curator
Service Link
08.2016 - 07.2019
Inbound Customer Service/Sales
IBEX Global
06.2014 - 05.2015
Customer Service/Sales Verification/Quality Assurance
Reese Teleservices/TRG
05.2002 - 08.2007
High School Diploma -
Orange High School