Results-oriented leader in Operations and Logistics with a proven ability to exceed production and performance goals. Leverages KPI measurements to drive associate engagement and continuous improvement. Skilled in conflict resolution, team motivation, and project management, consistently delivering high performance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
OPERATIONS SUPERVISOR / LINEHAUL SUPERVISOR
HOLLAND TRUCKING
Springdale, USA
06.2019 - 08.2023
Led start-up meetings with 30 associates to communicate daily goals and priorities, fostering team alignment.
Determined departure times for approximately 40 drivers to make sure outbound freight reached destinations on time.
Planned and provided direction to dock workers to ensure timely, damage-free, and safe unloading and loading of freight.
Dealt with any issues regarding driver breakdowns, DOT issues, and hazmat issues to ensure every driver made it safely to their destinations.
Communicated with other necessary terminals to gather and relay any pertinent information regarding inbound loads arriving to us the next day.
Coordinated training for new employees by pairing them with seasoned associates and assessing their skills through observation.
OPERATIONS SUPERVISOR
CORNERSTONE BRANDS, Inc.
West Chester, USA
09.2014 - 06.2019
Coordinated the actions of 25-50 associates, with the help of support staff, to ensure that orders were accurately picked and packed.
Monitored performance and accuracy levels by utilizing KPI measurements, and shared performance levels with all employees.
Promoted safety awareness and held workers accountable for unsafe practices to ensure a safe work environment.
Facilitated cross-training programs and skills development initiatives to promote continuous improvement.
Delegated authority to my support staff and provided guidance to help them grow as leaders.
Fostered open communication channels to enhance employee engagement and team cohesion.
Resolved conflicts effectively by addressing employee concerns directly and facilitating discussions. and following up with the employee(s), to see if the situation has improved.
DISTRIBUTION SPECIALIST
OHIO VALLEY WINE & BEER COMPANY
Evendale, USA
08.2007 - 09.2014
Established and nurtured strong relationships with 70 customers across assigned distribution territory, enhancing customer satisfaction and retention.
Assisted the Operations Manager with day-to-day product distribution responsibilities, such as: inventory, logistics, delivery scheduling, routing, etc.
Partnered with sales representatives daily to optimize customer service and resolve issues promptly.
Facilitated communication between sales representatives and customers for new product introductions.
Supported Operations Manager in daily product distribution tasks, including inventory management, logistics coordination, and delivery scheduling.
Education
Bachelor of Business Administration - Marketing, Management
UNIVERSITY OF CINCINNATI
Cincinnati, OH
Skills
Safety compliance
Team leadership
Continuous improvement
Analytical skills
Deadline adherence
Team building
Effective communication
Cross-training facilitation
KPI analysis
Customer relations
Cost control
Data analysis
Employee development
Workflow optimization
Task delegation
Employee engagement
Process optimization
Core Competencies
Exceptional Leadership Skills
Distribution Optimization
Excellent Communication
KPI Measurements
Transparency and approachability
Experienced in using PIT equipment (i.e., forklift, stock picker, reach, etc.)
Staff Supervision & Training
Prioritization and Organization Skills
Workplace safety
Team Oriented Work Environment
Well versed in usage RF Devices
LTL trucking knowledge
Advanced Microsoft Office skills
Recognitions
Exceptional Leadership Skills
Distribution Optimization
Excellent Communication
KPI Measurements
Transparency and approachability
Experienced in using PIT equipment (i.e., forklift, stock picker, reach, etc.)
Staff Supervision & Training
Prioritization and Organization Skills
Workplace safety
Team Oriented Work Environment
Well versed in usage RF Devices
LTL trucking knowledge
Advanced Microsoft Office skills
Timeline
OPERATIONS SUPERVISOR / LINEHAUL SUPERVISOR
HOLLAND TRUCKING
06.2019 - 08.2023
OPERATIONS SUPERVISOR
CORNERSTONE BRANDS, Inc.
09.2014 - 06.2019
DISTRIBUTION SPECIALIST
OHIO VALLEY WINE & BEER COMPANY
08.2007 - 09.2014
Bachelor of Business Administration - Marketing, Management