Summary
Overview
Work History
Education
Skills
Pressure Washing Business
Languages
Timeline
Generic

Kevin Lopez

Springdale,AR

Summary

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Polite and professional Contact Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Teller

United Federal Credit Union
04.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Contact Center Representative

Truity Federal Credit Union
12.2021 - 02.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted customer service satisfaction ratings through consistent quality control.

Teller

Truity Federal Credit Union
04.2019 - 12.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

Associate of Science - Computer Programming

Northwest Arkansas Community College
Bentonville, AR
05.2025

High School Diploma -

Green Forest Highschool
Green Forest, AR
05.2019

Skills

  • Regulatory Compliance
  • Fraud Detection
  • Financial Advising
  • Customer Relationship Building
  • Account Updating
  • Customer Service-Focused
  • Terms Negotiation
  • Data Entry
  • Report Preparation
  • Sales Closing

Pressure Washing Business

I own a small Pressure Washing Business. It is a seasonal hobby I picked up and enjoy doing in my off time. 

It is a sole proprietorship I maintain and work on in my free/ofttimes to keep me busy and entertained. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Teller

United Federal Credit Union
04.2022 - Current

Contact Center Representative

Truity Federal Credit Union
12.2021 - 02.2022

Teller

Truity Federal Credit Union
04.2019 - 12.2021

Associate of Science - Computer Programming

Northwest Arkansas Community College

High School Diploma -

Green Forest Highschool

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Kevin Lopez