Kevin Ly
Garden Grove
Summary
Experienced with managing and overseeing daily operations in busy restaurant setting. Utilizes strong leadership and communication skills to maintain cohesive and efficient team. Track record of improving service quality and customer satisfaction through effective problem-solving and staff training.
Overview
5
5
years of professional experience
Work History
Server
Gomen
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service protocols.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Adapted to changing restaurant demands during peak hours efficiently.
- Developed strong relationships with regular customers, fostering repeat business.
Server (Supervisor)
Kickin Crab
07.2023 - 07.2025
- Supervised front-of-house operations in a high-volume seafood boil restaurant, ensuring smooth workflow and exceptional customer service
- Trained and mentored new staff on restaurant protocols, food safety, and guest interaction standards
- Managed guest seating, large parties, and special requests to enhance customer satisfaction
- Addressed customer concerns and resolved complaints promptly to maintain a positive dining experience
- Assisted in inventory checks and coordinated with kitchen staff for efficient food delivery and order accuracy
- Maintained a clean, organized, and friendly dining environment while upselling high-margin items and promotions
Server
Fortune Cookies
06.2020 - 06.2023
- Delivered exceptional customer service in a high-volume restaurant, managing 10+ tables during peak hours.
- Memorized and accurately recorded orders for a diverse menu, ensuring customer satisfaction.
- Collaborated with kitchen staff and fellow servers for efficient operations and timely food delivery.
- Resolved customer concerns professionally, enhancing the dining experience.
- Processed payments and maintained accurate daily cash register totals.
Education
High School -
Rancho Alamitos
05.2020
Bachelor's Degree - Finance
Cal State Fullerton
10.2025
Associates - Business
Cypress College
05.2024
Skills
- Ability to Work Under Pressure
- Fast Learner
- Adaptability
- Friendly and Outgoing Attitude
- Multitasking Skills
- Communication Skills
- Team management
Languages
English
Native or Bilingual
German
Native or Bilingual
Chinese (Cantonese)
Elementary
Vietnamese
Elementary
Interests
- Team Sports
- Muay Thai
- Strategy Games
- Video Gaming
Timeline
Server
Gomen
07.2025 - Current
Server (Supervisor)
Kickin Crab
07.2023 - 07.2025
Server
Fortune Cookies
06.2020 - 06.2023
Associates - Business
Cypress College
High School -
Rancho Alamitos
Bachelor's Degree - Finance
Cal State Fullerton