Kevin Mai
The Colony,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Rock Libations, adept in suggestive selling and upselling. Expert in guest service, showcasing exceptional organizational skills. Increased table turnover rate through efficient management, fostering loyalty with personalized service. Possesses extensive sake knowledge and a knack for establishing rapport with regulars. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Rock Libations
07.2023 - Current
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Restaurant Server/Bartender
Sushi Axiom
12.2019 - 06.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Computer Science
The University of Texas At Dallas
Richardson, TX06.2026
High School Diploma -
Haltom High School
Haltom City, TX05.2022
Skills
- Customer Satisfaction
- Organization
- Guest service
- Extensive Sake Knowledge
- Basic Wine Knowledge
- Basic Whiskey/Japanese Whisky Knowledge
- Suggestive Selling
- Upselling and Cross Selling
References
Elliot Marshall
Timeline
Restaurant Server
Rock Libations
07.2023 - Current
Restaurant Server/Bartender
Sushi Axiom
12.2019 - 06.2023
Bachelor of Science - Computer Science
The University of Texas At Dallas
High School Diploma -
Haltom High School
Similar Profiles
Kara BeasleyKara Beasley
General Manager at Rock libationsGeneral Manager at Rock libations
Jameka PooleJameka Poole
Assistant Manager at Auburn Fare and LibationsAssistant Manager at Auburn Fare and Libations
Carliss PatrickCarliss Patrick
Cosmetic Bag Producer and Distributor at Living LibationsCosmetic Bag Producer and Distributor at Living Libations