KEVIN MANDY
Port Richey,FL
Summary
Strategic Fixed Operations Leader with 15+ years of progressive experience driving service department performance, operational efficiency, and customer satisfaction in automotive service industry. Proven success managing high-volume and large territories. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
2027
2027
years of professional experience
Work History
General Manager
Elitek
Florida
11.2022 - Current
- Directed cross-functional teams to enhance operational efficiency and drive business growth. In automotive safety technology such as ADAS camera, radar and sonar calibrations
- Implemented strategic initiatives that improved customer satisfaction and service delivery standards.
- Managed financial performance, optimizing budgets and reducing costs while maintaining quality standards.
- Cultivated strong relationships with stakeholders, fostering collaboration and alignment on organizational goals.
General Manager
Elitek
11.2022 - Current
- Manage scheduling and distribution of work orders to over ten technicians covering Central and North Florida.
- Acquired the North Florida Market doubling my coverage area and increasing my technician head count to Fifteen
- Provide educational sessions to customers and vendors to inform them on new changes or updates to the industry and how we can provide services to them
- After evaluating markets found a need to increase labor rates to Increase profits and effective labor rates
- Organize sales blitz in markets to open new accounts and visit existing accounts and touch base on the service we are providing
- Represent the company at conventions and association events such as ICAR and FABA, and tech schools as well as host presenting at this event as a speaker.
- Travel time is approximately 50 night a year.
Service Manager
Volkswagen on NPR
10.2016 - 11.2022
- Direct daily service operations, resolving escalated concerns while maintaining a 96.8% CSI score.
- Oversee complete pre-owned vehicle lifecycle: acquisition, inspection, reconditioning, certification, and sales readiness.
- Authorized to certify vehicles under manufacturer standards.
- Lead post-sale quality control, managing all 30-day warranty concerns, installations, and customer satisfaction follow-ups.
- Utilize Dealertrack and Xtime to improve technician dispatching, reduce cycle time, and increase service throughput.
- Collaborate with Sales and Parts departments to maximize fixed ops revenue and ensure operational alignment.
- Monitor KPIs including RO count, gross profit per RO, technician efficiency, and comeback rate.
- Oversaw daily service operations to ensure high-quality customer experiences and satisfaction.
- Implemented process improvements resulting in streamlined workflows and reduced service turnaround times.
Service Advisor
Dimmitt
01.2013 - 01.2016
- Managed high-volume service scheduling and workflow coordination for new and pre-owned vehicles.
- Increased customer approval rates through digital inspections and consultative repair recommendations.
- Administered loaner fleet operations and ensured contract compliance.
- Strengthened retention through proactive communication and service transparency.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
Service Advisor
Automation Ford
01.2010 - 01.2013
- Managed heavy-line truck and fleet service accounts, overseeing preventative maintenance programs.
- Partnered with commercial clients to maintain uptime and reduce unscheduled repairs.
- Drove revenue growth through needs-based repair planning and upselling of maintenance services.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs for clients.
Owner/Operator
Idle Seas Marine and Yacht
Clearwater, FL
2006 - 2010
- Mobile marine repair and maintenance services
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Directed team training on maintenance procedures and customer service excellence.
Education
Entry Level Marine Technical Certifation - Marine Technical Repair
MMI
Orlando, FlAuto Collison And Safety -
Icar
Online2025
No Degree - Management Information Systems
Coach Source
Online2025
Skills
- Experience in Salesforce, Workday, Dealertrack, ADP, Excel, and Powerpoint
- Excellent communication skills, both verbal and written
- Effective leadership skills and able to motivate team members and create a cultured work environment
- Public Speaking in training sections
- Skills Judge
Timeline
General Manager
Elitek
11.2022 - Current
General Manager
Elitek
11.2022 - Current
Service Manager
Volkswagen on NPR
10.2016 - 11.2022
Service Advisor
Dimmitt
01.2013 - 01.2016
Service Advisor
Automation Ford
01.2010 - 01.2013
Owner/Operator
Idle Seas Marine and Yacht
2006 - 2010
Entry Level Marine Technical Certifation - Marine Technical Repair
MMI
Auto Collison And Safety -
Icar
No Degree - Management Information Systems
Coach Source