Summary
Overview
Work History
Education
Skills
Awards
Languages
Languages
References
Timeline
Generic

Kevin Martinez

Winston Salem,NC

Summary

Dynamic professional with extensive experience, excelling in time management and safety compliance. Proven track record in enhancing operational efficiency and customer satisfaction. Bilingual communicator adept at problem-solving and multitasking, successfully leading teams and implementing innovative inventory solutions to drive sales growth across multiple states.

Overview

21
21
years of professional experience

Work History

Delivery Driver/Office Administrative Assistant

US Logistis Solutions
Charlotte , NC
12.2022 - 07.2024
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Utilized GPS and maps for efficient route planning.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Utilized street maps to plan and determine most efficient routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Courier

FedEx
Winston-Salem, NC
08.2018 - 07.2022
  • Throughout my 5 year tenure at FedEx, I started off as Package Handler to Safety Team Lead, Material Handler, Ramp Agent and finally to Courier.
  • My duties ranged from managing small teams of seven to eight employees unloading and loading to supervising and implementing safety inspections to verify that all OSHA and SIDA procedures were followed.
  • In my last role as Courier, I was responsible for picking and delivering packages as scheduled.

Assistant Manager

International Wholesale/LA International Food Market
Winston-Salem, NC
10.2003 - 11.2018
  • I successfully assisted in transitioning LA International Food Market from a small grocery store managing 5 employees and catering to the needs of a loyal customer base to a fully functioning wholesale company.
  • Within International Wholesale, I managed a team of 5 sales representatives, installed a revolutionary inventory software program to help assist in keeping track of our revenue and sales projections.
  • Under my guidance, our sales representatives were able to expand from NC, SC, VA and TN.

Customer Service Representative

Pepsi Co.
Winston Salem, NC
06.2016 - 10.2017
  • As a call center customer service representative, I successfully managed a high call volume, handled service calls and helped troubleshoot equipment over the phone, all while scheduling technicians appointments for customers.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC
06.2010

Some College (No Degree) - Criminal Justice

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Time management
  • Safety compliance
  • Inventory management
  • Communication skills
  • Problem solving
  • Proficient in Microsoft office
  • Multitasking
  • Customer support
  • Bilingual fluency

Awards

Bravo Zulu Award, Awarded by FedEx for hard work and determination.

Languages

  • English, fluent in speaking, reading and writing.
  • Spanish, fluent in speaking, reading and writing.

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Delivery Driver/Office Administrative Assistant

US Logistis Solutions
12.2022 - 07.2024

Courier

FedEx
08.2018 - 07.2022

Customer Service Representative

Pepsi Co.
06.2016 - 10.2017

Assistant Manager

International Wholesale/LA International Food Market
10.2003 - 11.2018

High School Diploma -

West Forsyth High School

Some College (No Degree) - Criminal Justice

Forsyth Technical Community College

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Kevin Martinez