Kevin Martin Jr.
Woodridge,IL
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Hard worker, self-motivated with a track record of getting the job done. Sixteen years of experience in the transportation / logistics field!
Overview
23
23
years of professional experience
Work History
Account Manager
ROAR Logistics
06.2021 - 11.2023
Inbound / Outbound management for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Freight Dispatcher
Chicago Intermodal Transportation Inc
06.2020 - 06.2021
Managing daily workflow for 80-100 drivers to meet customer specific needs. 60-100 calls daily, text and email communication to ensure pickups / deliveries are being made on-time.
Team Leader
ROAR Logistics
11.2019 - 09.2020
Led successful team of 4-6 associates for inbound operations while providing exceptional customer service. Increased margins through rate negotiations. Trainer to several associates.
Account Manager
ROAR Logistics
07.2018 - 11.2019
Inbound / Outbound operations for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Customer Service Representative
Integra Logistics LLC
Feb 2007 - 07.2018
Inbound / Outbound operations for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Service Desk Supervisor
Brookhaven Marketplace
06.2006 - 02.2007
Managed service desk to help customers.
Cashier
Brookhaven Marketplace Inc.
Mar 2005 - Jun 2005
Serviced hundreds of customers daily with high level of satisfaction.
Laborer
Pinnacle Services Inc
May 2004 - Feb 2005
Assisted electricians with manual labor. Unloaded product from trailers to stage on job site. Demolition of damaged / aging electrical parts. Cleaned debris from jobsite daily.
Front End Manager
Lombardi's
06.2003 - 04.2004
Managed office and front end operations.
Office Manager
Brookhaven Foods
03.2001 - 06.2003
Managed office and front end operations.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL06.2003
Skills
- Customer service
- Data entry
- Strong client relations
- Creative problem solver
- Training development aptitude
- Quick learner
- Multi-line phone talent
- Technical support
- Exceptional communication skills
- Product knowledge
- MS Windows proficient
- Account management
- Detail oriented
Timeline
Account Manager
ROAR Logistics
06.2021 - 11.2023
Freight Dispatcher
Chicago Intermodal Transportation Inc
06.2020 - 06.2021
Team Leader
ROAR Logistics
11.2019 - 09.2020
Account Manager
ROAR Logistics
07.2018 - 11.2019
Service Desk Supervisor
Brookhaven Marketplace
06.2006 - 02.2007
Front End Manager
Lombardi's
06.2003 - 04.2004
Office Manager
Brookhaven Foods
03.2001 - 06.2003
Customer Service Representative
Integra Logistics LLC
Feb 2007 - 07.2018
Cashier
Brookhaven Marketplace Inc.
Mar 2005 - Jun 2005
Laborer
Pinnacle Services Inc
May 2004 - Feb 2005
High School Diploma -
Downers Grove South
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