Kevin Martin Jr.
Woodridge,IL
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Hard worker, self-motivated with a track record of getting the job done. Sixteen years of experience in the transportation / logistics field!
Overview
23
23
years of professional experience
Work History
Account Manager
ROAR Logistics
Burr Ridge, Illinois
06.2021 - 11.2023
Inbound / Outbound management for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Freight Dispatcher
Chicago Intermodal Transportation Inc
Alsip, IL
06.2020 - 06.2021
Managing daily workflow for 80-100 drivers to meet customer specific needs. 60-100 calls daily, text and email communication to ensure pickups / deliveries are being made on-time.
Team Leader
ROAR Logistics
Burr Ridge, IL
11.2019 - 09.2020
Led successful team of 4-6 associates for inbound operations while providing exceptional customer service. Increased margins through rate negotiations. Trainer to several associates.
Account Manager
ROAR Logistics
Burr Ridge, IL
07.2018 - 11.2019
Inbound / Outbound operations for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Customer Service Representative
Integra Logistics LLC
Burr Ridge, IL
Feb 2007 - 07.2018
Inbound / Outbound operations for several key accounts with high level of customer satisfaction. Increased margins through rate negotiations. Trainer to several associates.
Service Desk Supervisor
Brookhaven Marketplace
Burr Ridge, IL
06.2006 - 02.2007
Managed service desk to help customers.
Cashier
Brookhaven Marketplace Inc.
Darien, IL
Mar 2005 - Jun 2005
Serviced hundreds of customers daily with high level of satisfaction.
Laborer
Pinnacle Services Inc
Itasca, IL
May 2004 - Feb 2005
Assisted electricians with manual labor. Unloaded product from trailers to stage on job site. Demolition of damaged / aging electrical parts. Cleaned debris from jobsite daily.
Front End Manager
Lombardi's
Woodridge, IL
06.2003 - 04.2004
Managed office and front end operations.
Office Manager
Brookhaven Foods
Darien, IL
03.2001 - 06.2003
Managed office and front end operations.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL06.2003
Skills
- Customer service
- Data entry
- Strong client relations
- Creative problem solver
- Training development aptitude
- Quick learner
- Multi-line phone talent
- Technical support
- Exceptional communication skills
- Product knowledge
- MS Windows proficient
- Account management
- Detail oriented
Timeline
Account Manager
ROAR Logistics
06.2021 - 11.2023
Freight Dispatcher
Chicago Intermodal Transportation Inc
06.2020 - 06.2021
Team Leader
ROAR Logistics
11.2019 - 09.2020
Account Manager
ROAR Logistics
07.2018 - 11.2019
Service Desk Supervisor
Brookhaven Marketplace
06.2006 - 02.2007
Front End Manager
Lombardi's
06.2003 - 04.2004
Office Manager
Brookhaven Foods
03.2001 - 06.2003
Customer Service Representative
Integra Logistics LLC
Feb 2007 - 07.2018
Cashier
Brookhaven Marketplace Inc.
Mar 2005 - Jun 2005
Laborer
Pinnacle Services Inc
May 2004 - Feb 2005
High School Diploma -
Downers Grove South