KEVIN MCCALL
Fayetteville,North Carolina
Summary
Dedicated sales associate with proven skills in customer service and relationship building. Known for analyzing sales trends and enhancing customer satisfaction to drive repeat business.
Overview
5
5
Languages
14
14
years of professional experience
Work History
Sales Associate
Kimbrell's Furniture
05.2023 - Current
- Assisted customers in selecting furniture that meets their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions efficiently using POS systems, ensuring accuracy and compliance.
- Maintained showroom presentation by organizing displays and managing inventory levels.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
- Analyzed sales trends to identify opportunities for merchandise promotions and upselling initiatives.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Agent
Slice Merchant Services
01.2022 - 05.2023
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Conducted market research to identify potential leads and optimize sales strategies.
- Delivered product demonstrations and provided training on merchant services systems.
- Collaborated with cross-functional teams to streamline onboarding processes for new clients.
- Managed account portfolios, ensuring timely follow-up and support for client inquiries.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Clover POS products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
Quality Auditor
Caterpillar
08.2017 - 12.2021
- Conducted comprehensive audits to ensure compliance with quality standards and regulatory requirements.
- Developed and implemented corrective action plans to address non-conformances identified during audits.
- Led cross-functional teams in root cause analysis to enhance product quality and operational efficiency.
- Trained and mentored junior auditors on best practices for quality assessment and reporting procedures.
- Collaborated with production teams to integrate quality management systems into daily operations effectively.
- Presented audit findings to senior management, driving strategic enhancements in manufacturing processes and product reliability.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
Sales Associate
Badcock Furniture
07.2016 - 08.2017
- Trained new associates on sales techniques and product knowledge to support team development.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Assistant Store Manager
Ashley Furniture Homestore
06.2012 - 06.2016
- Led daily store operations to ensure optimal customer service and sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed promotional strategies to drive foot traffic and increase overall store revenue.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Resolved customer complaints effectively, improving satisfaction ratings and loyalty.
- Conducted regular training sessions to maintain high standards of operational excellence among staff.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree - Psychology/Criminal Justice
Fayetteville State University
Fayetteville, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Verbal/written communication
- Customer needs assessment
- Professional demeanor
- Retail store operations
- Sales development
- Brand promotion
- Cold calling
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Japanese
Elementary
Italian
Elementary
Timeline
Sales Associate
Kimbrell's Furniture
05.2023 - Current
Sales Agent
Slice Merchant Services
01.2022 - 05.2023
Quality Auditor
Caterpillar
08.2017 - 12.2021
Sales Associate
Badcock Furniture
07.2016 - 08.2017
Assistant Store Manager
Ashley Furniture Homestore
06.2012 - 06.2016
No Degree - Psychology/Criminal Justice
Fayetteville State University