Kevin McCarron
Operation Specialist
Saco,ME
Summary
Accomplished Pest Control Specialist with a proven track record at Big Blue Bug Solutions, enhancing client satisfaction and operational efficiency through expert knowledge in Integrated Pest Management and effective team collaboration. Skilled in chemical safety and public health, consistently achieving high client retention and service quality improvement.
Overview
36
36
years of professional experience
Work History
Certified Pest Control Technician
Big Blue Bug Solutions
01.2019 - 03.2024
- Streamlined record-keeping by consistently updating client information in the database after each service appointment.
- Exceeded company performance benchmarks by consistently achieving high customer satisfaction ratings and low callback rates.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Safeguarded public health by effectively managing pests known to cause harm or transmit diseases such as rodents, insects, or wildlife intruders.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Increased client retention through thorough inspections and customized pest management plans.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
Pest Control Service Technician
Ehrlich
01.2017 - 10.2018
- Assisted in training new technicians on proper treatment methods and safety protocols, ensuring quality service delivery across the team.
- Supported the growth of the business by actively participating in marketing efforts like attending trade shows or networking events within the community.
- Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.
- Enhanced overall service quality by regularly evaluating personal performance metrics and implementing strategies for improvement based on feedback from clients and supervisors.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Increased company revenue with upselling additional services to clients based on their specific needs.
Pest Control Technician
Orkin Pest Control
03.2010 - 10.2016
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Prepared reports and kept detailed records of pest control activities.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Human Systems Engineer
Bath Iron Works , General Dynamics
10.2004 - 11.2010
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Conducted end-user reviews for modified and new systems.
Operation Specialist
U.S Navy
06.1988 - 04.2004
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
- Enhanced team productivity with effective communication and collaboration strategies.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Education
High School Diploma -
Bangor High School
Bangor, ME 09.1984 - 09.2024
Skills
Public health knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsFlexible work hours4-day work weekPaid sick leavePaid time offTimeline
Certified Pest Control Technician
Big Blue Bug Solutions
01.2019 - 03.2024
Pest Control Service Technician
Ehrlich
01.2017 - 10.2018
Pest Control Technician
Orkin Pest Control
03.2010 - 10.2016
Human Systems Engineer
Bath Iron Works , General Dynamics
10.2004 - 11.2010
Operation Specialist
U.S Navy
06.1988 - 04.2004
High School Diploma -
Bangor High School
09.1984 - 09.2024
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