Kevin McFall
Grass Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Manager
Peters' Drilling And Pump Services
07.2013 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
Assistant Manager
A To Z Supply
11.2006 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business Management
West Valley College
Saratoga, CA05.1993
Skills
- Conflict Resolution
- Performance Evaluations
- Budget Control
- Staff Supervision
- Work Planning and Prioritization
- Trustworthy and Honest
Timeline
Service Manager
Peters' Drilling And Pump Services
07.2013 - Current
Assistant Manager
A To Z Supply
11.2006 - 07.2013
Associate of Science - Business Management
West Valley College
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