Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin McFee

Staten Island,NY

Summary

Proven leader in customer service and retail operations, excelling in roles at Dollar General Store and Amazon Fulfillment Center. Demonstrated expertise in POS system operation and team leadership, significantly enhancing customer satisfaction and operational efficiency. Achieved daily quotas with exceptional accuracy, showcasing a commitment to quality and productivity.

Overview

6
6
years of professional experience

Work History

Lead Sales Associate

Dollar General Store
04.2024 - 08.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed inventory control procedures to manage stock.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.

Delivery Driver

Mikes Place Diner
07.2023 - 01.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Overnight Stocker

ShopRite
01.2023 - 06.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.

Picker Packer ,inventory Counter

Amazon Fullfillment Center
07.2018 - 01.2023
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

Education

GED -

Newdorp High School
New Dorp Lane Si Ny

Skills

Customer Service

Retail Store Operations

Cash Handling

Team Leadership

Cash Handling Accuracy

Pricing and Labeling

POS System Operation

POS system knowledge

Timeline

Lead Sales Associate

Dollar General Store
04.2024 - 08.2024

Delivery Driver

Mikes Place Diner
07.2023 - 01.2024

Overnight Stocker

ShopRite
01.2023 - 06.2023

Picker Packer ,inventory Counter

Amazon Fullfillment Center
07.2018 - 01.2023

GED -

Newdorp High School

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Kevin McFee