Kevin McHale
Escondido,CA
Summary
Dynamic Operations Manager with a proven track record at UPS, excelling in team leadership and operational efficiency. Spearheaded initiatives that enhanced customer satisfaction and improved performance outcomes. Skilled in problem-solving and decision-making, fostering a culture of accountability while managing supply chain operations to ensure timely delivery of goods.
Overview
33
33
years of professional experience
Work History
Operations Manager
UPS
09.1988 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Timeline
Operations Manager
UPS
09.1988 - 01.2022
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