Kevin Melo
Novato,CA
Summary
Highly motivated military veteran with and 3 years of proven experience in the United States Army. Accomplished measurable results while providing outstanding service to the public and country. Possesses great composure when under pressure while working to complete the objective. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Fire Dispatcher
Marin County Fire Department
04.2023 - Current
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
EMT
LifeWest Ambulance
06.2023 - 03.2024
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Banquet Server
Wedgewood Weddings
08.2022 - 04.2023
- Provided friendly, courteous service to create memorable moments for over 50 guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Executed synchronized meal service simultaneously serving multiple guests.
Lead Care Manager
Sunrise Senior Living
04.2022 - 08.2022
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported staff with clinical, functional, and operational assistance.
- Evaluated six employees' performance and coached and trained them to improve weak areas.
IT Support Technician
Netrique
09.2021 - 04.2022
- Updated documentation and produced reports.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding computer operation, use and repair.
Grocery Team Member
Whole Foods Market Inc
01.2021 - 09.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
Information Technology Specialist
U.S. Army
05.2018 - 12.2020
- Awarded for IT work providing major assistance in transition of United Nations Command Headquarters building to United States Army Garrison Humphreys with accelerated plan amongst our group of partner companies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided effective radio communications during training exercises and movement of soldiers and equipment.
Education
Associate of Science - Fire Technology
Santa Rosa Junior College
Santa Rosa, CA06.2025
High School Diploma -
Marin Oaks High School
Novato, CA05.2016
Skills
- Problem-Solving Skills
- Advanced Computer Proficiency
- Team Communication
- Priority Management
- Radio Communications
- Adaptability
Certification
- Emergency Medical Technician
- First Aid/CPR Certified
- US Army Basic Skills Course
- US Army IT Specialist Advanced Skills Course
- US Army Basic Leadership Development Course
Timeline
EMT
LifeWest Ambulance
06.2023 - 03.2024
Assistant Fire Dispatcher
Marin County Fire Department
04.2023 - Current
Banquet Server
Wedgewood Weddings
08.2022 - 04.2023
Lead Care Manager
Sunrise Senior Living
04.2022 - 08.2022
IT Support Technician
Netrique
09.2021 - 04.2022
Grocery Team Member
Whole Foods Market Inc
01.2021 - 09.2021
Information Technology Specialist
U.S. Army
05.2018 - 12.2020
Associate of Science - Fire Technology
Santa Rosa Junior College
High School Diploma -
Marin Oaks High School
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