Madison Burnett
Wareham,MA
Summary
Dynamic Fire Dispatcher with proven expertise at Middleborough Fire Department, excelling in emergency response coordination and critical decision-making. Enhanced operational efficiency through improved communication processes and effective call prioritization. Recognized for fostering collaboration with local agencies and maintaining high standards of accuracy and reliability in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fire Dispatcher
Middleborough Fire Department
03.2025 - Current
- Monitored emergency communications, ensuring timely response to fire incidents and public safety requests.
- Operated dispatch software for efficient tracking of units and resource allocation during emergencies.
- Coordinated with firefighters, EMS, and law enforcement to ensure seamless incident management and information flow.
- Assisted in training new dispatch staff on protocols, procedures, and use of communication systems.
- Maintained accurate incident logs and reports to support departmental operations and compliance requirements.
- Responded promptly to incoming emergency calls, assessing situations and prioritizing responses effectively.
- Implemented improvements in communication processes to enhance overall operational efficiency within the department.
- Developed strong relationships with local agencies to foster collaboration and improve community safety initiatives.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Contributed to the development of department policies and procedures, enhancing overall effectiveness in handling emergencies.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
Business Owner
Partners In Grime
01.2021 - Current
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Trained and supervised staff to maintain high standards of cleaning and customer service.
- Developed and implemented streamlined processes to improve operational efficiency.
- Utilized scheduling software to optimize team assignments and resource allocation.
- Cultivated strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints promptly, enhancing overall client experience and retention rates.
- Analyzed feedback to identify areas for service improvement, driving continuous enhancement initiatives.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
Criminal Justice, Criminology - Criminology
Cape Cod Community College
West Barnstable, MAWareham Senior High School
Wareham, MA06.2019
Skills
- Call prioritization
- Radio communications
- Computer-aided dispatch
- Public safety awareness
- Critical Decision-making
- Emergency response coordination
- Fire alarm monitoring
- Incident command system
- Emergency medical dispatch
- Quick learner
- Stress tolerance
- Accuracy and precision
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Situational awareness
- Dispatch coordination
Certification
- PST - Public Safety Telecommunicator
Timeline
Fire Dispatcher
Middleborough Fire Department
03.2025 - Current
Business Owner
Partners In Grime
01.2021 - Current
Criminal Justice, Criminology - Criminology
Cape Cod Community College
Wareham Senior High School