Kevin Messina
Ontario,California
Summary
Adept Customer Service Representative from All State, renowned for expertly managing high-stress situations and resolving complex customer complaints, boosting loyalty and repeat business. Demonstrates exceptional problem-solving and active listening skills, achieving efficient resolutions that satisfy both customer and company needs.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
All State
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Upland High School
Upland, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
All State
05.2023 - 06.2024
Upland High School
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