Kevin Nelson
Mesa
Summary
Dynamic operations management professional with over four years of experience in enhancing operational efficiency and customer satisfaction. Skilled in project management, inventory control, and team leadership, contributing to cost reductions and improved business strategies.
Overview
9
9
years of professional experience
Work History
Operations Manager
K&M Air Conditioning
09.2021 - Current
- Streamlined daily operations to enhance efficiency in day-to-day operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed inventory levels to minimize costs while ensuring availability of necessary parts.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Directed initiatives to improve work environment, company culture and overall business strategy.
- Developed strong relationships with suppliers, resulting in better pricing and improved service quality.
HVAC Installer
K&M Air Conditioning
06.2018 - 09.2021
- Installed HVAC systems in primarily luxury custom residential homes, ensuring adherence to safety regulations.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications for design and install.
- Collaborated with team members to streamline installation processes, resulting in reduced project timelines.
- Kept accurate records of work activities, time, materials and faults on work orders.
Customer Advocate
Carvana
11.2017 - 06.2018
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Cross-trained and provided backup support for organizational leadership.
- Mentored junior advocates, facilitating knowledge transfer and skill development in customer relations.
Sales/Management Trainee
Ferguson HVAC Supply
08.2016 - 10.2017
- Fostered relationships with key clients, resulting in increased loyalty and repeat business opportunities.
- Managed customer expectations and helped navigate sales processes.
- Managed accounts to retain existing relationships and grow share of business.
- Selected to lead initiative to stock HVAC parts in existing plumbing stores
- Traveled across country to help establish and educate pluming branches on HVAC parts; goal was to promote and establish one-stop shops for tradesmen
Education
Bachelor of Arts - Business Administration And Marketing
Hastings College
Hastings, NE05-2016
High School Diploma -
Mountain View High School
Mesa05-2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Control
- MS Office
- Inventory Management
- Project Management
- HVAC Installation
- HVAC Ducting Design
Timeline
Operations Manager
K&M Air Conditioning
09.2021 - Current
HVAC Installer
K&M Air Conditioning
06.2018 - 09.2021
Customer Advocate
Carvana
11.2017 - 06.2018
Sales/Management Trainee
Ferguson HVAC Supply
08.2016 - 10.2017
Bachelor of Arts - Business Administration And Marketing
Hastings College
High School Diploma -
Mountain View High School