Kevin Nguyen
Morrow,GA
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
8
8
years of professional experience
Work History
Virtual Auto Damage Appraiser
Dekra North America
07.2024 - 09.2025
- Completed appraisals on automobiles, light trucks, custom cars, vans, ev's and many other vehicle types.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Contributed to cost savings by identifying potential fraud cases through meticulous examination of vehicle damage patterns.
- Leveraged strong negotiation skills when settling claims with repair shops, resulting in cost-effective outcomes for both clients and the company.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Assisted in developing training materials for new appraisers, contributing to their rapid onboarding and skill development.
- Expedited claim processing times through effective communication with insurance agents, streamlining approval processes for repairs or total loss payouts.
- Increased consistency in appraisals by standardizing methodologies used across the team, leading to more accurate evaluations overall.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
- Assessed damage costs for virtual claims in different states (California, Chicago, Colorado, Virginia, Georgia, Texas, New York, etc.)
- Kept current on insurance regulations, laws, policies and procedures.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Created detailed assessments of damages to property and vehicles.
- Successfully negotiated settlements with claimants and insurers.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assessed complex claims and accurately determined value of damages.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
- Documented damage with photographs and detailed written descriptions.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
Body Shop Auto Damage Estimator
Adam's Collision
04.2021 - 07.2024
- Prepared detailing damage details, car conditions and shop quotes.
- Contributed to company growth by consistently meeting or exceeding monthly targets for completed appraisals.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Maintained detailed records of appraisals performed, enabling quick retrieval of information when needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Negotiated completed damage estimates and repair costs.
- Accurately estimated parts and labor for over repairs.
- Assessed complex claims and accurately determined value of damages.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Used Audatex to calculate damages and claim values.
Customer Service/Customer Sales Representative
Happy Nail Supply
05.2017 - 04.2021
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2017
Skills
- Vehicle inspection proficiency
- Claims Handling Experience
- Insurance policy knowledge
- Cost Estimation
- Parts Ordering
- Proficient in Audatex
- Documentation Management
- Professionalism and Ethics
- Appointment Scheduling
Fitness/Weightlifting
Start the day, 5 days a week at 5-6AM with a 2 hour weightlifting session. I feel that the key to being persistent at work is to train the mind and body to be at the maximum healthy state possible. I love working out, as it is a huge part of my life, and contributes to many of my accomplishments and goals.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Virtual Auto Damage Appraiser
Dekra North America
07.2024 - 09.2025
Body Shop Auto Damage Estimator
Adam's Collision
04.2021 - 07.2024
Customer Service/Customer Sales Representative
Happy Nail Supply
05.2017 - 04.2021
High School Diploma -
Morrow High School
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