Kevin Nguyen
Acworth
Summary
Offering strong interpersonal skills and dedication to providing top-notch service in a fast-paced restaurant environment, eager to learn and grow in this role. Brings the ability to quickly grasp new concepts in hospitality and is adept at multitasking under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Server
Roxy's Burgers & More
Marietta, GA
11.2025 - Current
- Greeted customers warmly to provide exceptional customer service.
- Oversaw daily setup of dining areas, ensuring adherence to health and safety regulations for food service operations.
- Implemented feedback collection methods to gauge guest satisfaction, driving continuous improvement initiatives.
- Trained new server assistants on restaurant procedures and customer service protocols, fostering team development.
- Collaborated with kitchen staff to ensure accurate and prompt order delivery, improving workflow efficiency.
Site Supervisor
Mammoth Holdings
Kennesaw, GA
05.2025 - 09.2025
- Supervise a team of car wash attendants, ensuring that they are following company policies and procedures, and providing exceptional customer service
- Train new staff members on car washing techniques, customer service, and safety protocols
- Inspect vehicles before and after washing to ensure quality control
- Manage inventory of cleaning supplies and equipment
- Ensure the facility is clean, organized, and safe for both staff and customers
- Prepare daily, weekly, and monthly reports for management
Assistant Store Manager
Big Dan's Car Wash
Woodstock, GA
03.2025 - 05.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
Site Supervisor
Whitecap Car Wash
Kennesaw, GA
07.2024 - 03.2025
- Management/ Key holder
- Opening/Closing Manager
- Proficient in utilizing the POS
- Customer Service & Sales
- Communication with staff & customers
Service Detailer
Mercedes-Benz of Atlanta Northeast
Duluth, GA
05.2024 - 07.2024
- Clean, wax, polish, refurbish and detail vehicles that were collision damaged, as well as old and new vehicles
- Inspect finished products to ensure the highest quality service
- Understand and deliver on specific customer requirements
- Maintain proper function of all service tools and equipment
- Directly report any damage to the supervising manager in a clear and timely fashion
- Coordinate and arrange work effectively with team members
- Maintain excellent standards and quality of service to positively represent the organization
Customer Service Attendant
Mammoth Holdings, LLC
Lawrenceville, GA
03.2024 - 06.2024
- Worked with the team to ensure each vehicle was washed and dried to perfection.
- Helped maintain the cleanliness of the car wash, ensuring it was always “show-ready.”
- Greeted customers with a friendly attitude and provided exceptional service.
- Learned new skills on the job and improved performance through training.
- Assisted in keeping the car wash running smoothly and efficiently during busy periods.
- Enjoyed working in a fun, collaborative, and supportive team environment.
Server
Kura Revolving Sushi Bar
Buford, GA
03.2023 - 06.2024
- Assisting guests with their order
- Customer service
- Seating guests
- Bussing tables
Medical Assistant Intern
Chamblee Family Medical Clinic LLC
Chamblee, GA
08.2023 - 04.2024
- Interned to learn more about a clinic practice and to expand knowledge on the basic set medical skills learned before.
- Utilized fluency of Vietnamese to communicate with the Vietnamese patient community
- Appointment scheduling & answering phone calls
- Taking blood pressure & vital signs
- Documentation handling
Lifeguard
JM Tull Gwinnett Family YMCA
Lawrenceville, GA
07.2022 - 10.2023
- Managing and overseeing the community pool to ensure the safety of other gym members
- Training & assisting newer lifeguards
- Enforcing company policy and rules
- Opening and closing the pool facility
Pre-Med Intern
Brottman MD (MedAcademy)
Lawrenceville, GA
08.2022 - 12.2022
- Collaboration with other pre-med students in a medical setting
- Learning pre-med topics
- Presentation of researched medical illnesses
- Operating medical tools
- BLS, CPR, and Stop the Bleed Certification
Education
Bachelor of Engineering - Mechanical Engineering
Georgia Institute of Technology-Main Campus
Atlanta, GA12-2025
High school diploma - Science, and Technology
Gwinnett School of Mathematics, Science, and Technology
Lawrenceville, GA05-2024
Skills
- Customer service and engagement
- Retail operations
- Team building and leadership
- POS system operations
- Quality control
- Sales techniques
Accomplishments
- Ranked #1 in weekly car wash membership sales, exceeding targets by 20% rate.
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- AED Certification
- Food Handler
- March 2027
- Alcohol Server Training
- March 2026
- Pharmacy Technician License
- January 2024 to June 2025
- Georgia Board of Pharmacy License, certifying eligibility to practice as a Pharmacy Technician.
- ServSafe
Languages
Vietnamese - Fluent
Spanish - Intermediate
English - Fluent
Timeline
Lead Server
Roxy's Burgers & More
11.2025 - Current
Site Supervisor
Mammoth Holdings
05.2025 - 09.2025
Assistant Store Manager
Big Dan's Car Wash
03.2025 - 05.2025
Site Supervisor
Whitecap Car Wash
07.2024 - 03.2025
Service Detailer
Mercedes-Benz of Atlanta Northeast
05.2024 - 07.2024
Customer Service Attendant
Mammoth Holdings, LLC
03.2024 - 06.2024
Medical Assistant Intern
Chamblee Family Medical Clinic LLC
08.2023 - 04.2024
Server
Kura Revolving Sushi Bar
03.2023 - 06.2024
Pre-Med Intern
Brottman MD (MedAcademy)
08.2022 - 12.2022
Lifeguard
JM Tull Gwinnett Family YMCA
07.2022 - 10.2023
High school diploma - Science, and Technology
Gwinnett School of Mathematics, Science, and Technology
Bachelor of Engineering - Mechanical Engineering
Georgia Institute of Technology-Main Campus