Kevin Nunez
Paterson
Summary
Dynamic professional with a strong background in customer service and retail sales, honed at Citizens Bank. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving. Skilled in managing transactions accurately while fostering positive relationships, ensuring repeat business and a seamless service experience.
Overview
8
8
years of professional experience
Work History
Teller
Citizens Bank
Hackensack
06.2024 - Current
- Processed customer transactions, including deposits and loan payments, with accuracy and efficiency.
- Maintained cash drawer integrity by balancing daily transactions accurately.
- Resolved customer issues promptly, contributing to higher customer satisfaction.
- Assisted customers with account inquiries and service requests to ensure seamless service delivery.
- Educated customers on bank products and services, enabling informed decision-making.
- Collaborated with team members to strengthen customer service skills and elevate team performance.
Window Installer/ Customer Support
NC WINDOWS
Paterson
06.2022 - 05.2024
- Led team in replacing windows and doors in residential and commercial properties, enhancing property value and energy efficiency.
- Utilized power tools for efficient installation and ensured precise measurements.
- Sealed fittings to enhance durability and performance of installations.
- Ensured customer satisfaction through direct communication and follow-up, fostering positive relationships and repeat business.
- Collected payments from customers via cash, card, or check upon project finalization.
- Executed cleanup processes upon job completion, maintaining professional work environment and client satisfaction.
- Transported supplies and maintained organized workspaces throughout projects.
Sales Associate
Autozone
Paterson
03.2018 - 06.2022
- Promoted sales through effective merchandising and customer engagement strategies.
- Assessed customer needs and recommended suitable products to enhance satisfaction.
- Executed transactions promptly to reduce customer wait times and elevate service quality.
- Monitored and adjusted inventory levels to maintain product availability and optimize store layout.
- Maintained store cleanliness to enhance customer shopping experience.
Education
High School Diploma -
Eastside High School
Paterson, Nj01-2018
Skills
- Customer support
- Retail sales expertise
- Transaction processing
- Customer service
- Cash handling
Languages
- English
- Spanish
Timeline
Teller
Citizens Bank
06.2024 - Current
Window Installer/ Customer Support
NC WINDOWS
06.2022 - 05.2024
Sales Associate
Autozone
03.2018 - 06.2022
High School Diploma -
Eastside High School